Student Management Officer

at; Melbourne; On-site; AUD 63,000; Full time

Job summary

Join a leading educational institution as a Student Management Officer. You will provide essential administrative and operational support aimed at enhancing the student lifecycle. This position requires strong organizational skills and experience in customer service, ensuring effective communication and accurate information management within the institute.

Benefits

Reward and Recognition Programs

Learning and Development Opportunities

Novated Leasing

Employee Counselling Services

Education Assistance and Study Leave

Cultural and Ceremonial Leave for Indigenous Peoples

Qualifications

• Relevant Degree or Diploma preferred.
• Experience in administration, preferably in education.
• Strong commitment to client service.

Responsibilities

• Provide customer service across communication tools.
• Maintain accuracy of student and course information.
• Assist with statistical data for coordination.

Skills

Customer Service

Organizational Skills

Attention to Detail

Communication

Microsoft Office Suite

Education

Relevant Degree or Diploma

Tools

Tech One Student Management System

Job description

Add expected salary to your profile for insights

• Commencing salary $62,799 per annum plus 12% superannuation and annual leave loading
• Full-time and Ongoing opportunity

ABOUT THE ROLE:

We are seeking a motivated and committed individual to join the Student Management Team at the Institute as a Student Management Officer. This pivotal position provides a high-level administrative and operational support to service students, employers, Government agencies and staff to ensure effective, consistent and reliable systems are used in the management of the student lifecycle.

Key duties and responsibilities:

• Provide timely and professional customer service in all forms of communication tools
• Maintain and ensure accuracy of student and course information
• Provide advice and guidance in relation to course and enrolment information and processes
• Provide statistical data and assist the Coordinator and Leader as required

Please review the position description for a detailed list of duties and responsibilities required for the role.

KEY SELECTION CRITERIA:

• Relevant Degree or Diploma with little or no relevant work experience; or a suitable combination of lesser qualifications and relevant experience.
• Demonstrated experience in an administration role, ideally within an education setting, involving the co-ordination of a range of functions and relevant qualification preferably in administration.
• Demonstrated experience in a customer service environment, a strong commitment to client service principles and the ability to be responsive to client needs.
• Strong organizational skills including the ability to prioritise and manage multiple tasks and deadlines while maintaining accuracy and attention to detail.
• Demonstrated computer skills and proficiency in Microsoft Office suite is required. Experience using student management systems (specifically Tech One Student Management) and/or electronic direct mail software is desirable.
• Demonstrated behaviours that align with the William Angliss Institute

APPLICATIONS CLOSE: Wednesday 9 July 2025 at 5pm

HOW TO APPLY:

To be part of Australia’s largest specialist centre for foods, tourism, hospitality and events education and training, click on the "Apply for this job" link to commence your application.

Please include in your application:

• A current resume;
• A separate document addressing each of the Key Selection Criteria as mentioned above.

Please write one paragraph for each Key Selection Criteria, explaining how you meet the Selection Criteria based on your current/previous work and life experience.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please note this is a re-advertisement and therefore previous applicants need not apply.

WHAT WE OFFER:

• Reward and Recognition Programs
• Learning and Development Programs and Opportunities
• Novated leasing
• Employee Counselling Services
• Education Assistance and Study Leave Program
• Cultural and Ceremonial Leave for Aboriginal or Torres Strait Islander people

William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.

The Institute prides itself on its passionate and dedicated people who reflect the organisation’s values:

• Personal Responsibility
• Inspiration
• Empowerment
• Community
• Expertise

William Angliss Institute is a Child Safe organisation and the successful candidate will be required to submit an appropriate Working with Children Check card and National Police Check prior to commencement of employment.
The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged.

Unlock job insights

Salary match Number of applicants Skills match

William Angliss Institute is a specialist centre for food, tourism, hospitality and events careers. Located in the centre of Melbourne, William Angliss Institute has been training, inspiring and mentoring the leaders in industry for 75 years. Offering short courses, certificates, diplomas and bachelor degrees, William Angliss Institute enrols approximately 20,000 students annually.

William Angliss Institute also conducts compliance and industry training with flexible learning solutions and training delivery options to suit the needs of organisations across Australia. Offshore, international partnerships continue to grow with training programs delivered globally.

Source: This is an extract from the company's own website.

William Angliss Institute is a specialist centre for food, tourism, hospitality and events careers. Located in the centre of Melbourne, William Angliss Institute has been training, inspiring and mentoring the leaders in industry for 75 years. Offering short courses, certificates, diplomas and bachelor degrees, William Angliss Institute enrols approximately 20,000 students annually.

William Angliss Institute also conducts compliance and industry training with flexible learning solutions and training delivery options to suit the needs of organisations across Australia. Offshore, international partnerships continue to grow with training programs delivered globally.

Source: This is an extract from the company's own website.

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