Student Finance Adviser

UTS College; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted gym memberships

Employee Assistance Program

Continuous learning opportunities

Competitive salary with leave loading

Collaborative workplace culture

Job summary

A leading education provider in Sydney seeks a Student Finance Adviser to join their Operations team. This role involves assisting students with finance-related queries and ensuring excellent service through various communication channels. The ideal candidate will possess an undergraduate degree and relevant customer service experience, showcasing strong organizational skills and attention to detail. This position offers a supportive workplace with numerous benefits.

Qualifications

• Experience in managing finance functions related to student fees.
• Ability to build positive stakeholder relationships.
• Capable of working with minimal supervision.

Responsibilities

• Provide information and resolve issues regarding student fees.
• Ensure high standards in advice and information delivery.
• Manage student records with integrity.

Skills

Student/customer service experience

Advanced computer literacy

Organisational skills

Attention to detail

Education

Undergraduate degree in a relevant discipline

Job description

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Join to apply for the Student Finance Adviser role at UTS College

UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities, and it is our vision to actualise potential and enhance lives through the power of learning, our actions and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills & attributes they need to attain their goals through market leading courses, teaching excellence and an emphasis on the student experience.

We’re looking for a Student Finance Adviser join the Operations team! Reporting to Student Adviser Team Lead, this role is responsible for providing information and resolving issues in relation to student fees and general enquiries.

About the role

The Student Finance Adviser plays a key role in the provision of outstanding service through phone, email and face-to-face interactions with stakeholders; ensuring all students are supported with accurate advice and information relevant to all transactions related to studying at UTS College.

Key responsibilities of the role are:

• Accurate and timely management of finance functions related to student fees
• Ensuring advice and information is appropriately delivered and of an exceptionally high standard
• Liaising with other UTS College departments regarding student enrolment, leave, transfers and refunds, as appropriate
• Being proactive in proposing changes to processes to improve efficiency and student satisfaction
• Following appropriate guidelines and measures for complaints handling, with regular feedback and reporting mechanisms
• Ensuring the integrity of student records

About you

You will have:

• An undergraduate degree in a relevant discipline
• Student/customer service experience and capability to build positive and effective stakeholder relationships
• Advanced computer literacy and experience working with a range of systems and applications
• Demonstrated good organisational and time management skills, accuracy, and attention to detail
• Able to work with minimal supervision according to strict deadlines.
• A valid Working with Children Check

What UTS College has to offer

• Conveniently located inner-city campus within walking distance to Central Station.
• A diverse workplace with a passion for encouraging and supporting inclusiveness.
• Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources.
• Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
• An easy-to-use Staff Recognition Program
• Additional paid leave over the December end of year holidays
• A competitive salary that includes 17.5% leave loading paid annually
• A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty

If this sounds like you, we’d like to hear from you!

For more information about UTS College visit utscollege.edu.au

Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Higher Education

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