Student Experience Liaison

Soldier On; City of Wodonga; Hybrid; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Flexible work options

Hybrid work

Job summary

Northern Victoria Institute of TAFE (NVITAFE) is seeking a Customer Experience Officer to be the primary contact for students and the community at Wodonga TAFE. You will deliver high-quality service across phone, email, web chat and face-to-face channels, guiding clients from inquiry to course application.

You will work within the Community and Engagement Department, collaborating with training delivery teams and internal stakeholders to ensure a positive and consistent customer experience while

Qualifications

• Relevant Diploma, or suitable combination of lesser qualifications and relevant experience.
• Demonstrated experience in a customer service or administrative role.
• Strong communication skills with the ability to adapt style to diverse audiences.
• High levels of empathy, patience and professionalism.
• Strong organisational skills and ability to work with a level of autonomy.
• 1–3 years’ recent experience providing administration services under a managed government funded VET training environment.

Responsibilities

• Be the first point of contact for students and the community.
• Deliver high-quality customer service across multiple channels.
• Provide clear, accurate and professional advice from initial enquiry through to course application.
• Maintain accurate knowledge of course information, careers advice and NVITAFE services.

Skills

Customer service

Communication skills

Time management

Autonomy

Empathy

Education

Diploma or equivalent

Job description

Northern Victoria Institute of TAFE (NVITAFE) is seeking a Customer Experience Officer to be the primary contact for students and the community at Wodonga TAFE. You will deliver high-quality service across phone, email, web chat and face-to-face channels, guiding clients from inquiry to course application.

You will work within the Community and Engagement Department, collaborating with training delivery teams and internal stakeholders to ensure a positive and consistent customer experience while