Student Complaints & Administration Officer

TAFE NSW; Tamworth Regional Council; On-site; AUD 111,000 - 120,000; Full time

Benefits offered by this job

35-hour week

Flexible working options

Career development

Job summary

TAFE NSW in Tamworth, NSW, AU is seeking a Student Administration Officer (Complaints) to support the implementation of best-practice complaints management. This permanent full-time, on-site role focuses on processing domestic and international student complaints, reviewing cases, and escalating where needed.

You will work with a broad range of stakeholders to ensure timely resolutions while upholding legislative requirements and school policies.

Qualifications

• Experience coordinating receipt, investigation and response to customer complaints.
• Ability to work with stakeholders to improve performance against legislative requirements.
• Ability to identify areas for continuous improvement in complaint services.

Responsibilities

• Coordinate receipt, investigation, and response to customer complaints.
• Collaborate with stakeholders to improve compliance with legislative requirements.
• Identify and implement continuous improvements to complaint services, tools, and processes.

Skills

Customer service

Complaint handling

Stakeholder engagement

Policy compliance

Independent worker

Tools

Case management software

Templates and tools

Documentation systems

Job description

TAFE NSW in Tamworth, NSW, AU is seeking a Student Administration Officer (Complaints) to support the implementation of best-practice complaints management. This permanent full-time, on-site role focuses on processing domestic and international student complaints, reviewing cases, and escalating where needed.

You will work with a broad range of stakeholders to ensure timely resolutions while upholding legislative requirements and school policies.