Student Complaints Admin Officer – Growth & Impact

TAFE NSW; North Sydney Council; On-site; AUD 111,000 - 120,000; Full time

Job summary

TAFE NSW in North Sydney, NSW, is recruiting for a permanent full-time Student Administration Officer Complaints, onsite. The role supports best-practice complaints management for domestic and international students and community stakeholders, including reviews, responses and escalation.

Location negotiable across campuses; this role forms part of a talent pool for upcoming opportunities. A challenging, impactful position with opportunities for career growth and professional development.

Qualifications

• Experience coordinating receipt, investigation and responses to customer complaints and feedback.
• Ability to work in high-volume environments with competing priorities and SLAs.
• Ability to identify improvements and support implementation of related templates, tools and processes.

Responsibilities

• Coordinate receipt, investigation and response to customer complaints and feedback.
• Support escalation and resolution processes to meet compliance requirements.
• Collaborate with stakeholders to improve customer experience and service delivery.

Skills

Customer complaints handling

Stakeholder coordination

Policy compliance

Job description

TAFE NSW in North Sydney, NSW, is recruiting for a permanent full-time Student Administration Officer Complaints, onsite. The role supports best-practice complaints management for domestic and international students and community stakeholders, including reviews, responses and escalation.

Location negotiable across campuses; this role forms part of a talent pool for upcoming opportunities. A challenging, impactful position with opportunities for career growth and professional development.