Strong in Family & Culture Facilitator

Central Queensland Indigenous Development; Rockhampton Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Central Queensland Indigenous Development (CQID) is seeking a dedicated Case Facilitator to drive family finding and reunification for children and young people. You will research and engage family, kin and significant others, and develop tailored reunification plans in partnership with the SFC team.

You will maintain accurate client records, contribute to policy development, and support CQID's commitment to culturally safe practice while meeting ISO 9001 and HSQS standards across Rockhampton

Qualifications

• Holds a current C Class Queensland Driver’s Licence.
• Current Working with Children Check, “Blue Card”.
• Holds or is willing to obtain a First Aid and CPR Certificate.
• Experience delivering services to Aboriginal and Torres Strait Islander people.
• Qualifications or knowledge relating to Child Protection.
• Experienced in client engagement and case collaboration.
• Ability to work in a culturally safe and competent way.
• Excellent ability to communicate effectively and respectfully with families, children, stakeholders and colleagues; both verbal and written.
• Understanding of Human Services Quality Framework and Quality Assurance Processes.
• Ability to record information accurately through client management and genogram systems.

Responsibilities

• Provide case facilitations to the Strong in Family & Culture (SFC) in all aspects related to family finding and reunification.
• Using a variety of processes and mechanisms, diligently and proactively research, identify, locate and engage additional family, kin and significant others in the child/young person’s life.
• Develop individualised family finding and reunification plans for approval by the Manager, and implement the plans to achieve timely results.
• Maintain excellent family finding (including genograms) and reunification client and family records, and report on progress and outcomes.
• Establish and maintain positive and productive working relationships with colleagues, families and stakeholders.
• Contribute to the development of policies, procedures, and standards in relation to practice.
• Provide support to Strong in Family and Culture team members as appropriate for a case facilitator.
• Work always to advance the reputation of CQID and undertake additional relevant duties as required.
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS).
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures.
• Other responsibilities as directed by the Manager/Team Leader.

Skills

Communication

Cultural safety

Genograms

Tools

Client management system

Microsoft Office

Job description

CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice.

Purpose of the Position

This role takes responsibility for finding family and kin to connect and reunify disconnected children, by executing and continually improving the Strong in Family & Culture Family Finding and Reunification procedures.

Responsibilities and Duties

• Provide case facilitations to the Strong in Family & Culture (SFC) in all aspects related to family finding and reunification
• Using a variety of processes and mechanisms, diligently and proactively research, identify, locate and engage additional family, kin and significant others in the child/young person’s life.
• Develop individualised family finding and reunification plans for approval by the Manager, and implement the plans to achieve timely results
• Maintain excellent family finding (including genograms) and reunification client and family records, and report on progress and outcomes.
• Establish and maintain positive and productive working relationships with colleagues, families and stakeholders
• Contribute to the development of policies, procedures, and standards in relation to practice
• Provide support to Strong in Family and Culture team members as appropriate for a case facilitator
• Work always to advance the reputation of CQID and undertake additional relevant duties as required
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures
• Other responsibilities as directed by the Manager/Team Leader

Qualifications and Experience

• Holds a current C Class Queensland Driver’s Licence
• Current Working with Children Check, “Blue Card”
• Holds or is willing to obtain a First Aid and CPR Certificate
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Qualifications or knowledge relating to Child Protection
• Experienced in client engagement and case collaboration
• Ability to work in a culturally safe and competent way
• Excellent ability to communicate effectively and respectfully in varying settings such as with families, children, stakeholders and colleagues; both verbal and written
• Understanding of Human Services Quality Framework and Quality Assurance Processes
• Ability to record information accurately through client management and genogram systems

Skills and Attributes

• Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
• Knowledge of the Child Protection Act 1999
• Competent in use of Microsoft Office and client management system software
• Physical ability to undertake job responsibilities, including the capacity to travel away from home to achieve family finding and reunification goals
• Ability to communicate effectively; spoken and written
• Outcome orientated, self-starter, motivated and able to self-manage work tasks and achieve results
• Demonstrable capacity to find family and achieve positive outcomes for children and families
• Understanding and knowledge of the child protection system
• Strong advocate for children, young people and families
• Thorough understanding of and ability to practice a strength based and culturally sensitive approach with children/youth, their parents and extended family/kin.
• An awareness of Aboriginal and/or Torres Strait Islander culture and society, the issues relating to Aboriginal children and family welfare and the ability to effectively communicate with Aboriginal families.
• Strong connection to and knowledge of local Indigenous Community