Strategic Ops Leader, Community Services

Pure Source Recruitment; Logan Village; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Purpose-driven organisation

Strong community connections

Career development opportunity

Job summary

Multilink Community Services in Australia is seeking a senior operational leader who will report directly to the CEO and own the performance of a diverse portfolio of community services. You will ensure services are high-quality, culturally responsive, client-centred and aligned with the organisation's strategic direction.

This is a strategic, leadership role that goes beyond day-to-day management. You will translate strategy into operational plans, drive continuous improvement, oversee budgets,

Qualifications

• Demonstrated senior operational leadership experience within the not-for-profit, community services environment.
• Proven experience leading complex, multidisciplinary and multi-program operations within a regulated and funded environment.
• Collaborative and operational leadership style - comfortable between big-picture strategy and day-to-day delivery decisions.
• Strong financial and commercial acumen, with experience overseeing budgets, resources, and performance.
• A strong understanding of quality, compliance, and risk management frameworks.
• Values-led leader who builds trust and credibility through actions, communication and integrity.
• Ability to build genuine relationships with employees, community members, government, funding bodies, sector partners and senior stakeholders.
• Resilient and capable of handling complexity, making difficult decisions transparently and respectfully.
• Genuine commitment to community presence and culturally responsive, inclusive, client-centred service delivery.
• Experience leading and developing senior leaders, creating accountability while maintaining a supportive culture.
• Tertiary qualifications in management, social services, health, community development, or related discipline will be highly regarded

Responsibilities

• Provide leadership and oversight across a diverse portfolio of operational programs, ensuring high-quality, culturally responsive, client-centred service delivery.
• Translate organisational strategy into clear operational plans, KPIs and performance measures, driving accountability and continuous improvement.
• Lead, mentor, and support senior managers, building capable, collaborative, and values-aligned teams.
• Oversee quality, risk, and compliance across regulated and government-funded programs, including accreditation, audits, safeguarding, incident management, and continuous improvement.
• Work collaboratively with the CEO and Corporate Services Manager to oversee operational budgets, resource allocation, financial sustainability, and performance.
• Identify opportunities for service growth, innovation and partnerships that respond to community needs and support the organisation's long-term direction.
• Lead organisational change and service improvement initiatives, strengthening systems, processes, and ways of working.
• Build and maintain meaningful relationships with government departments, funding bodies, peak organisations, community partners, and other key stakeholders.
• Represent the organisation across sector, community, and interagency forums, maintaining a visible and credible presence in the communities it serves.
• Provide high-quality operational reporting and act as a trusted sounding board to the CEO, bringing sound judgement, transparency, and a willingness to navigate difficult decisions when required

Skills

Senior leadership

Not-for-profit

Regulated operations

Budget management

Stakeholder engagement

Education

Tertiary qualifications in management / related discipline

Job description

Multilink Community Services in Australia is seeking a senior operational leader who will report directly to the CEO and own the performance of a diverse portfolio of community services. You will ensure services are high-quality, culturally responsive, client-centred and aligned with the organisation's strategic direction.

This is a strategic, leadership role that goes beyond day-to-day management. You will translate strategy into operational plans, drive continuous improvement, oversee budgets,