Strategic & Operations Leader – IP Firm (Birmingham)

Caselton Clark; Northern Midlands; On-site; AUD 174,000 - 232,000; Full time

Job summary

Caselton Clark is seeking a Strategic and Business Operations Manager in Birmingham, UK, to guide operational strategy across paralegal and business support teams. The role reports to Equity Partner and Trade Mark Attorney and oversees a 35+ team, shaping structures and driving performance.

The role focuses on governance, service delivery and stakeholder engagement, with responsibility for workforce planning, transformation, and continuous improvement initiatives across the firm.

Qualifications

• Significant senior operational leadership experience in professional services.
• Coaching, performance management and employee relations expertise.
• Track record in transformation, business planning and strategic workforce design.

Responsibilities

• Lead multidisciplinary teams across paralegal and administration functions.
• Drive operational excellence, process efficiency and AI adoption.
• Develop short-, medium-, and long-term workforce strategies to support growth.
• Engage with Partners and Department Heads to align priorities with firm goals.
• Maintain governance controls and high service standards across support functions.

Skills

Senior leadership

Performance management

Organisational change

Data-driven decisions

IP industry knowledge

Job description

Caselton Clark is seeking a Strategic and Business Operations Manager in Birmingham, UK, to guide operational strategy across paralegal and business support teams. The role reports to Equity Partner and Trade Mark Attorney and oversees a 35+ team, shaping structures and driving performance.

The role focuses on governance, service delivery and stakeholder engagement, with responsibility for workforce planning, transformation, and continuous improvement initiatives across the firm.