Strategic Head of Customer Service (12-Month Contract)

Ventia

Brisbane

Hybrid

AUD 180,000 - 240,000

Full time

7 days ago

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Benefits offered by this job

Hybrid working

Flexible leave & floating holidays

Wellbeing programs & employee benefits

Learning & development opportunities

Job summary

Unitywater is seeking a Head of Customer Service to lead our Customer Service function on a 12‑month maximum-term contract. Based at our Maroochydore head office with on‑site duties at Maroochydore and Mango Hill, you will oversee senior operations, resolve complex issues and drive continuous service improvement across the business.

You will develop a diverse team, collaborate with Field Services, Strategic Engagement and Engineering Solutions, and influence outcomes while balancing customer

Qualifications

Hold a tertiary qualification in Business, Commerce, Marketing or a related discipline.
Significant senior leadership experience in customer service operations.
Experience managing complex, sensitive, long‑running customer complaints and escalations.

Responsibilities

Lead customer service operations and manage complex complaints and escalations.
Build strong stakeholder relationships to drive positive customer outcomes.
Lead and develop teams, fostering accountability, collaboration and a customer-focused culture.

Skills

Senior leadership

Customer service operations

Stakeholder management

People leadership

Complex complaints handling

Enterprise collaboration

Regulatory awareness

Education

Business/Commerce/Marketing degree

Job description

You will develop a diverse team, collaborate with Field Services, Strategic Engagement and Engineering Solutions, and influence outcomes while balancing customer

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