Director of Customer Experience & Service

Unitywater; Maroochydore; Hybrid; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Flexibility

Wellbeing initiatives

Learning and Development

Diversity and inclusion

Zusammenfassung

Unitywater is seeking a Head of Customer Service on a 12-month maximum-term contract to lead the customer service function across operations, resolving complex issues and delivering high-quality service.

Based in Maroochydore with onsite requirement at Maroochydore and Mango Hill; some hybrid working will be considered. You will develop a diverse team, influence senior stakeholders, and drive continuous improvement in customer experience.

Qualifikationen

• Senior leadership experience in customer service operations.
• Ability to lead teams, balance priorities and deliver outcomes.
• Experience managing complex, sensitive and long-running customer complaints.

Aufgaben

• Lead and develop Unitywater's Customer Service function and teams.
• Resolve escalated customer issues with hands-on approach.
• Collaborate with Field Services, Strategic Engagement and Engineering Solutions.
• Drive process improvements to prevent recurring problems.
• Influence outcomes with senior stakeholders and executives.

Kenntnisse

Senior leadership

Stakeholder management

Proactive, solutions-focused

Relationship builder

People leadership

High-volume operations

24/7 utility environment

Ausbildung

Business/Commerce/Marketing or related

Jobbeschreibung

Unitywater is seeking a Head of Customer Service on a 12-month maximum-term contract to lead the customer service function across operations, resolving complex issues and delivering high-quality service.

Based in Maroochydore with onsite requirement at Maroochydore and Mango Hill; some hybrid working will be considered. You will develop a diverse team, influence senior stakeholders, and drive continuous improvement in customer experience.