Strategic Engagement Manager, Data & AI Solutions

Databricks Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Databricks Inc. is seeking an Engagement Manager to drive value for customers by orchestrating professional services and training engagements across the Databricks platform.

You will collaborate with Sales, Field Engineering, Partners Support, and Product teams to deliver programs that meet customer objectives and KPIs. You will lead scope, time, cost, and benefits, develop statements of work, and ensure delivery excellence.

Qualifications

• Proven track record in senior customer-facing roles and delivering value.
• Strong leadership and governance of complex programs.
• Ability to estimate scope, time, and cost for services.
• Excellent communication and relationship-building across all levels.

Responsibilities

• Lead engagement delivery for Databricks customers to realize value.
• Define scope, time, cost, and benefits; develop statements of work.
• Collaborate with Sales, Field Engineering, Partners Support and Product teams.
• Manage delivery risks, resources, and stakeholder expectations.
• Present customer success metrics and value stories to executives.

Skills

Customer-facing

Leadership

Program management

Sales alignment

Job description

Databricks Inc. is seeking an Engagement Manager to drive value for customers by orchestrating professional services and training engagements across the Databricks platform.

You will collaborate with Sales, Field Engineering, Partners Support, and Product teams to deliver programs that meet customer objectives and KPIs. You will lead scope, time, cost, and benefits, develop statements of work, and ensure delivery excellence.