Strategic Customer Success Director - SaaS (Construction)

RIB Software GmbH

Sydney

Hybrid

AUD 180,000 - 240,000

Full time

9 days ago

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Job summary

RIB Software have a unique opportunity for a Customer Success Director to lead presales and customer success initiatives in the Australia region, reporting to regional leadership. You will drive customer satisfaction by applying RIB's solutions and leveraging your senior leadership experience across construction or software projects.

The role requires 7+ years in software implementations and 5+ years of team management, with strong communication and stakeholder engagement skills.

Qualifications

Bachelor’s Degree in IT or Construction or Industry Experience.
7+ years’ experience in Software Implementation Projects.
5+ years’ experience managing a team of 5-10 staff.
Exceptional, professional communication skills, both written & verbal.
Strong customer facilitation skills and ability to utilize design thinking and requirement gathering skills.
Baseline Security Clearance preferred; Australian citizenship required for clearance.

Responsibilities

Support Regional Strategy: assist regional leadership in growth and initiatives.
Drive high levels of customer satisfaction through RIB's solutions and your leadership.
Collaborate with regional customers, internal product groups and regional leaders.
Contribute to global initiatives defined by the global customer success lead.