Strategic CSM: Growth & Partnerships (NSW)

UltraTalent; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Travel expenses covered

Portfolio ownership

Coaching and development

Career progression

Job summary

UltraTalent is seeking a commercially minded Customer Success Manager to manage and grow a supplier portfolio across New South Wales. This role focuses on relationship management, retention and strategic engagement, going beyond traditional support to drive revenue growth.

You will own a portfolio, build trusted relationships with key stakeholders, and collaborate with Sales, Onboarding and Revenue teams to deliver exceptional customer outcomes through regular meetings and data-led account

Qualifications

• Proven experience in Customer Success or account management.
• Experience growing and managing a portfolio of customers.
• Ability to identify and convert upsell or cross-sell opportunities.
• Strong commercial acumen for revenue-focused conversations.
• Excellent stakeholder management and relationship-building skills.
• Experience handling a sizeable territory and multiple accounts.

Responsibilities

• Own and manage a portfolio of supplier customers across New South Wales.
• Build long-term relationships with key stakeholders.
• Drive retention, engagement and commercial growth.
• Identify upsell, cross-sell and expansion opportunities.
• Conduct regular meetings, business reviews and strategic conversations.
• Align with Sales, Onboarding, Support and Revenue teams to deliver a great experience.
• Maintain accurate activity, opportunities and forecasting in CRM.
• Represent the business in face-to-face meetings across New South Wales.

Skills

Relationship management

Commercial acumen

Account management

Stakeholder management

Territory management

Autonomous workload

Tools

CRM

Job description

UltraTalent is seeking a commercially minded Customer Success Manager to manage and grow a supplier portfolio across New South Wales. This role focuses on relationship management, retention and strategic engagement, going beyond traditional support to drive revenue growth.

You will own a portfolio, build trusted relationships with key stakeholders, and collaborate with Sales, Onboarding and Revenue teams to deliver exceptional customer outcomes through regular meetings and data-led account