Strategic CSM for DevOps Tools & Adoption

Coder; Australia; On-site; AUD 110,000 - 170,000; Full time

Job summary

Coder is seeking a Customer Success Manager to drive onboarding and rollout plans, guiding customers from deployment to renewal. You will monitor health, engage with stakeholders, and partner with Sales on expansions while collaborating with Support and Product to resolve issues.

You will build strong relationships with executive and technical stakeholders, advocate for customers, and stay ahead of CS best practices across developer tools and cloud platforms.

Qualifications

• 3+ years in software/SaaS sales and/or customer success.
• Enterprise experience preferred.
• Working knowledge of cloud infrastructure, DevOps, CI/CD and SDLC.
• Hands-on experience with Salesforce and CS platforms.
• History of building relationships with executive, business, and technical stakeholders.
• Advocate for customers and provide actionable product feedback.
• Stay current on CS best practices and industry trends.

Responsibilities

• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth implementation.
• Remove barriers to adoption to help customers achieve outcomes.
• Engage with customers to understand goals and use cases, and provide guidance.
• Identify expansion opportunities and partner with Sales on upsell/cross-sell.
• Oversee renewals and forecasting to ensure successful commitments.
• Serve as primary contact for inquiries and escalations; collaborate with internal teams.
• Monitor and report on customer health and usage.
• Develop deep product expertise to cover global customers.

Skills

SaaS sales

Customer success

Enterprise experience

Cloud infrastructure

Salesforce

Stakeholder management

Product feedback

Industry trends

Startup experience

Strong communication

Tools

Totango

Gainsight

Pylon

Salesforce

Job description

Coder is seeking a Customer Success Manager to drive onboarding and rollout plans, guiding customers from deployment to renewal. You will monitor health, engage with stakeholders, and partner with Sales on expansions while collaborating with Support and Product to resolve issues.

You will build strong relationships with executive and technical stakeholders, advocate for customers, and stay ahead of CS best practices across developer tools and cloud platforms.