Strategic Client Services Leader – Utilities IT

Infosys; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid,

Health Insurance Discount and Well‑be…

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys in Melbourne, Australia, seeks a Manager, Client Services (MCS) to lead and grow IT services within the Utilities sector. The role focuses on managing existing clients and acquiring new ones in the region, collaborating with Senior MCS/Group MCS to develop sector plans and oversee client interfaces.

The ideal candidate has strong sales, relationship and program management experience, with a track record of engaging with executive-level stakeholders and delivering complex IT service

Qualifications

• Essential: Tertiary qualification in IT / Computer Science or related discipline.
• Preferred: Strong sales/relationship management and account leadership experience.
• Professional background in IT services with global delivery exposure and client-facing capabilities.

Responsibilities

• Develop and present proactive proposals aligned with sector strategy for clients/prospects.
• Coordinate with Infosys internal teams to design and deliver solutions.
• Oversee delivery risks and governance; manage client expectations and satisfaction.

Skills

Sales/relationship management

Account management

Business development

Proposal creation

Leadership

Negotiation skills

IT services experience

Global Delivery Model

Industry insights

Client networking Australia

Education

Tertiary Qualification in IT / Computer Science / related discipline

Job description

Infosys in Melbourne, Australia, seeks a Manager, Client Services (MCS) to lead and grow IT services within the Utilities sector. The role focuses on managing existing clients and acquiring new ones in the region, collaborating with Senior MCS/Group MCS to develop sector plans and oversee client interfaces.

The ideal candidate has strong sales, relationship and program management experience, with a track record of engaging with executive-level stakeholders and delivering complex IT service