Strategic Ai Product Manager: Risk Tech Lead

Au002 Marsh Pty Ltd_Au; Sydney; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary + up to 20% bonus

Harbourview office in Sydney/Melbourne

Hybrid work - 2 days WFH

Job summary

Quantaco is seeking a Senior Product Manager to own a portfolio within our hospitality management platform. You will drive strategy, set product direction and align cross-functional teams to deliver customer value and operational improvements.

You’ll partner with Product Owners, Designers and Engineers to translate insights into prioritized roadmaps, measure impact, and ensure high-quality releases. This is a senior, hands-on role with influence across the business.

Qualifications

• 5+ years' experience in Product Management within B2B SaaS or data-led technology products.
• Experience owning end-to-end products or portfolios, from discovery through to delivery and optimisation.
• Strong commercial judgement with ability to link product decisions to business outcomes.

Responsibilities

• Own the strategy and roadmap for a product portfolio within Quantaco's hospitality platform.
• Lead discovery and prioritisation to deliver meaningful customer value and operational impact.
• Collaborate with Product Owners, Designers and Engineers to ensure clear scope and delivery.

Skills

Product discovery

Prioritisation

Delivery

Stakeholder leadership

AI in product

Tools

Confluence

Jira

Figma

Job description

• Lead Product discovery, prioritisation and delivery across Mortgage Choice broker-facing and client-facing lending experiences
• Permanent role based in Sydney

We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named one of Australia’s Best Workplaces four times since 2021 — including third place in 2025 — plus Best Workplace for Women in 2023 and Best Workplace in Technology in 2024 and 2025. These listings are testament to every person who helps make REA a great place to work.

Where the team fits in

Financial Services brings property and finance together. Through Mortgage Choice’s broker network, lending expertise and digital experiences, we help Australians navigate one of the most important and complex decisions they make: finding and financing a home.

Our products support consumers, clients, brokers, lenders and the Mortgage Choice business across the home‑lending lifecycle. We are focused on making finance easier to understand, easier to progress and more likely to result in a suitable, successful outcome

What the role is all about

As a Senior Product Manager, you will set product direction and lead measurable outcomes across the customer and broker portal experiences that collect loan‑application inputs, the quality and downstream use of that data, commissions, and the technology that connects these experiences. You will translate strategy into clear priorities, sequencing and delivery outcomes, make trade‑offs transparent, and ensure that experiences, rules, data, operational processes and technology work together effectively.

You will

• Lead continuous discovery with Mortgage Choice brokers, clients, Lending Services, Operations, Compliance, Risk and subject‑matter experts to identify friction, unmet needs, operational issues and risk
• Own the experience layers that help brokers and clients provide accurate, complete information and progress applications to submission
• Partner with squads to align experiences, data contracts, downstream rules and submission flows, while maintaining clear ownership boundaries
• Partner closely with Engineering, BAs, QA, Design and the Head of Engineering to turn customer and business needs into clear outcomes, well‑defined priorities, quality releases and effective operational readiness
• Work across distributed teams in Australia and overseas, building alignment across time zones, managing dependencies between squads and maintaining momentum through discovery, delivery and release
• Provide product insights and recommendations to the Product Director and senior stakeholders on investment decisions, strategic trade‑offs, and the evolution of the Mortgage Choice lending platform
• Own product performance measurement and use research, service data, analytics, prototypes and experiments to understand and improve broker adoption, application quality, conversion, submission, fulfilment and settlement outcomes
• Build strong working knowledge of the home‑loan origination lifecycle, Mortgage Choice broker operations, application capture, data quality, evidence collection, broker and client experience, commissions and submission integrations. Understand how these layers connect with product rules or serviceability logic
• Work with GTM, Change, Operations and Mortgage Choice leaders on launching readiness, broker communications, training, help content and sustained adoption

Who we’re looking for

• Significant product management experience, with a track record of leading discovery, prioritisation, delivery and measurable outcomes for complex products, platforms or transformation programs
• Experience in mortgage lending, fintech, banking or broking is essential
• A solid understanding of home‑loan origination, particularly broker and client journeys, application capture, data quality, evidence, submission and the experience layers that support downstream processing.
• Experience delivering platform or transformation programs involving external vendors, integrations, data migration, testing, cutover and operational readiness is desirable
• Demonstrated ability to lead discovery and delivery across customer‑facing experiences, shared capabilities, data, APIs and third‑party integrations
• Proven ability to work effectively across multiple product squads—including Application Capture, Commissions and Integrations—with Engineering, BAs, QA, Design, senior technology leaders and distributed teams based overseas.
• Strong commercial and analytical judgement, with the ability to connect product metrics to broker productivity, customer outcomes, risk and business performance
• Experience working with AI models and agent‑based delivery is desirable, along with practical familiarity with product‑development tools such as Confluence, Jira and Figma.
• Excellent stakeholder leadership and communication skills, including the ability to influence senior leaders, Lending Services, Engineering, Design, Risk, Compliance and external partners

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

• A hybrid and flexible approach to working
• Flexible leave options including, birthday leave and purchase additional leave
• Flexible parental leave offering for primary and secondary carers
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
• Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Senior Product Manager | AI, SaaS & Hospitality Technology

Reporting to the Director of Product, you'll sit at the intersection of customer needs, business strategy, user experience and technology.

You’ll own the strategy and roadmap for a product portfolio within Quantaco's hospitality management platform, ensuring every investment delivers measurable customer value while supporting our broader commercial objectives.

This is a senior hands‑on role with significant influence across the business. You'll work through ambiguity, frame complex problems, make informed trade‑offs and align cross‑functional teams around clear product outcomes.

You’ll partner closely with Product Owners, Designers, Engineers and stakeholders across Sales, Marketing and Customer Success to ensure we're solving the right problems, delivering exceptional customer experiences and bringing products successfully to market.

A key focus of the role will be creating a more connected product experience across hospitality workflows, helping Quantaco feel like one integrated platform while owning product capabilities that solve high‑value customer problems, including areas such as staffing optimisation, operational insights and workflow efficiency.

About the Role

You’ll own the strategy and roadmap for a product portfolio within Quantaco's hospitality management platform

What You'll Be Doing

• Own the product roadmap for your portfolio, balancing strategic growth initiatives with renewal‑critical work, product quality improvements and technical investment.
• Translate business strategy into clear product priorities by defining customer problems, evaluating opportunities and making thoughtful prioritisation and trade‑off decisions.
• Lead product discovery through customer research, data analysis, market insights and commercial evidence to ensure investment is focused on delivering meaningful outcomes.
• Work closely with Product Owners, Designers and Engineering teams to ensure initiatives are well defined, appropriately scoped and ready for delivery.
• Partner with Sales, Marketing and Customer Success to support go‑to‑market planning, product adoption, customer retention and ongoing value realisation.
• Define success metrics and use customer feedback, usage analytics and commercial performance to measure impact and continuously improve the product.
• Champion a customer‑first product culture, ensuring customer insight remains central to product strategy and decision making.
• Contribute to the ongoing evolution of Product Management practices, helping raise the quality and consistency of product thinking across the organisation.

About You

You're someone who enjoys solving complex customer problems and can comfortably balance strategic thinking with hands‑on execution.

You bring a strong customer mindset, excellent commercial judgement and the ability to influence across multiple teams without relying on formal authority.

You'll also bring:

• 5+ years' experience in Product Management within B2B SaaS, operational software or data‑led technology products.
• Experience owning products or product portfolios end‑to‑end, from discovery and roadmap development through to delivery, launch and optimisation.
• Strong product judgement with demonstrated experience in problem framing, prioritisation, roadmap management and decision making in ambiguous environments.
• Experience connecting product decisions to customer outcomes and commercial measures such as adoption, retention, revenue growth, profitability or cost to serve.
• Confidence working closely with Product Owners, Designers and Engineering teams throughout agile delivery, backlog refinement and release planning.
• A data‑informed approach, using customer insight, product analytics, market context and commercial evidence to guide decisions.
• Strong communication and stakeholder management skills with the ability to build alignment across technical and non‑technical teams.
• An understanding of how AI can enhance customer workflows through operational insights, recommendations, decision support, automation and improved user experiences.
• Experience using AI tools to improve product discovery, analysis and day‑to‑day product management practices.

Highly Regarded

Experience within hospitality technology, POS, workforce management, payroll, accounting platforms, ERP, fintech, analytics products or customer‑facing AI solutions will be highly regarded.

Why Quantaco?

We're building products that solve real operational challenges for one of Australia's largest industries. You'll join a collaborative, ambitious team where you'll have genuine ownership, influence product direction and help shape the future of our platform.

What We Offer

• Competitive salary plus up to 20% discretionary performance bonus.

• Harbourview office Central CBD Locations in Sydney and Melbourne
• Hybrid working - 2 Days WFH and a flexible culture
• Birthday leave, maternity and paternity leave
• Wellness discounts through our employee benefits platform

• Fortnightly collaboration days, catered lunches and breakfasts
• Team events and social calendar

Ready to Build the Future of Hospitality Tech?

If you're excited by the opportunity to shape products that solve real customer problems, influence strategy and build technology that teams rely on every day, we'd love to hear from you.