Strata Assistant / Admin Assistant

Illawarra Mercury; Coniston; On-site; AUD 30,000 - 60,000; Part time

Job summary

A local strata management firm in Wollongong is offering a Part-Time Strata Assistant role. The 25-hour-per-week position involves greeting clients, supporting Strata Managers, and maintaining office operations. Candidates should have at least 1-2 years of admin/customer service experience, good communication skills, and be prepared to obtain a NSW Assistant Agent Certificate in Strata. Join a friendly team that values professionalism and provides opportunities for growth.

Benefits

Mentoring and career progression pathways

Training support for additional qualifications

Friendly and inclusive workplace

Qualifications

• Prior administration or customer service experience, preferably in strata, property or hospitality.
• Minimum 1-2 years of administration or customer service experience required.
• Confident communication skills, both verbal and written.
• Tech-savvy and adaptable to new systems.
• Permanent Australian residency.

Responsibilities

• Greet and assist owners, committee members, and contractors.
• Support Strata Managers with administrative tasks.
• Manage incoming mail and emails.
• Help coordinate contractor work orders.
• Keep records and compliance registers up to date.

Skills

Customer-focused

Organised

Proactive

Communication skills

Detail-driven

Education

NSW Assistant Agent Certificate in Strata

Tools

Microsoft Office Suite

Job description

Overview

Illawarra Strata Management – Wollongong is seeking a motivated Part-Time Strata Assistant to join our in-office team. This 25-hour-per-week role (Mon–Fri) offers a supportive, vibrant environment and clear pathways to progress within the strata sector.

This isn't just an admin role — it's an opportunity to build a meaningful career in strata management with room to grow.

About The Role

This in-office, part-time position (25 hours across five days) is ideal for someone who enjoys variety and being at the heart of a team. You\'ll be the welcoming face and a point of contact for clients, while keeping the office running smoothly and supporting our Strata Managers.

Day-to-day You\'ll

• Greet and assist owners, committee members, and contractors in person and by phone
• Support Strata Managers with meeting agendas, notices, and minutes
• Manage incoming mail, emails, and office presentation
• Help coordinate contractor work orders and track progress
• Keep records and compliance registers up to date
• Contribute to a friendly, professional, and positive office culture

About You

We\'re Looking For Someone Who Is

• Ambitious and proactive — keen to learn and grow in strata management
• Goal-oriented — thrives on getting things done and doing them well
• Customer-focused — understands the importance of first impressions and great service
• Organised and detail-driven — enjoys keeping tasks on track in a fast-paced environment
• Fun and team-minded — brings positivity and a sense of humour to the workplace

Requirements

• Prior administration or customer service experience (strata, property or hospitality is a bonus)
• Minimum 1-2 years of administration or customer service experience required
• Confident communication skills, both verbal and written
• Tech-savvy and adaptable to new systems
• Proficiency in Microsoft Office Suite required
• Permanent Australian residency
• A current NSW Assistant Agent Certificate in Strata (or a willingness to obtain it)

Why Join Us

At Illawarra Strata Management, we value professionalism, transparency, and genuine teamwork. As a boutique business, you\'ll be part of a close-knit team where your efforts are recognised.

• A friendly, inclusive culture in a convenient Wollongong location
• Mentoring and clear career progression pathways — with opportunity to grow into managing your own portfolio
• Training support to gain additional qualifications
• A chance to build great relationships and make a difference to the communities we manage
• Regular team catch-ups, supportive leadership, and a workplace where we work hard but have fun doing it

We\u2019re proud of our award-winning reputation for delivering outstanding strata management services. Operating across the Illawarra and Shoalhaven, we manage a diverse portfolio and partner with some of the best owners and committees in the region. As a proud member of the Strata Community Association (NSW) — the peak body for our sector — we\'re committed to excellence in service, best-practice operations, and an exceptional customer experience.

How To Apply

If you\'re ready to join a team that\'s professional but never boring — and you\'re excited about building a career in strata management — we\'d love to hear from you!

Email your resume and a short cover letter telling us what excites you about the role to *****@illawarrastrata.com.au.

Applications close: 31st October 2025

Salary is negotiable based on industry experience and skills.