Store Support Leader

Nest; Queensland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Amazing team member discounts on our,f

Holistic Wellbeing programs to support

Career Development Opportunities

Fun, Supportive and collaborative team

Job summary

Early Settler in Australia is seeking a passionate Store Support Leader to join our store. In this hands-on role you’ll step in when the Store Manager is away, support the ASM, and keep the team, customers and store running at their best.

You’ll drive KPIs, lead initiatives, and ensure the store is welcoming, safe, and visually inspiring. The successful candidate will have 3–5 years of retail leadership and a proven ability to coach and develop high-performing teams.

Qualifications

• 3–5 years' retail leadership experience in a store, department, or similar role.
• Proven ability to coach, inspire and develop high‑performing teams.
• Comfortable in a fast-paced, hands-on environment with multiple priorities.
• Willingness to lift and work in a physical retail setting.

Responsibilities

• Provide day-to-day leadership on the shop floor and ensure the team is supported and motivated.
• Coach and develop team members to deliver sales, service, and KPIs.
• Partner with Store Leadership to balance operational needs with people development.
• Be a role model for company values and foster a positive, inclusive culture.
• Act as the go-to leader when the Store Manager/ASM is not present to ensure continuity.
• Coordinate with Store Leadership on priorities, scheduling, and updates on performance.

Skills

Retail leadership

Coaching & mentoring

Customer service focus

Multitasking

Stakeholder management

Job description

Introduction

Who are we?

Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There's no place like home and, no matter what your style, we've got something to make yours even more comfy and beautiful.

Why Join Us?

Here at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals.

Here is how we get the best of we with the best of me!

To support our most important asset, YOU, we provide you with:

• Amazing team member discounts on our fabulous products
• Holistic Wellbeing programs to support you to be your best self
• Career Development Opportunities
• Fun, Supportive and collaborative team environment

Description

What is the role?

We're looking for a passionate Store Support Leader to join our store in this rare exciting opportunity!

This is your chance to leverage and grow your leadership skills while making a real difference every day.

You'll step in when the Store Manager is away, support the Assistant Store Manager and play a vital part in keeping our store team, customers and store running at their best. In this hands-on role, you'll take charge of daily leadership, coaching, and customer experience. You'll help drive KPIs, lead initiatives, and ensure our store is welcoming, safe, and visually inspiring.

Key Responsibilities

Leadership & People

• Provide day-to-day leadership on the shop floor, ensuring the team feels supported and motivated.
• Coach, mentor, and guide team members to deliver store KPIS including sales and great customer experiences.
• Partner with Store Leadership team to balance operational needs with team development.
• Act as a role model for our company values, fostering a positive and inclusive culture.

Customer & Sales

• Assist in leading and drive initiatives to achieve sales and service targets.
• Assist in leading the team to deliver outstanding customer service and resolve escalated customer issues.
• Drive customer engagement and ensure the store consistently meets service standards.
• Ensure the store environment is welcoming, safe, and visually appealing.

Coordination & Support

• Act as the go-to leader when the Store Manager / Assistant Store Manager is not present, ensuring continuity.
• Coordinate with the Store Leadership Team to align daily priorities and team schedules.
• Provide feedback and updates to Store Leadership Team and Regional Manager as required on performance and people matters.
• Support with promotional launches, campaigns, and key business initiatives.

Skills And Experiences

We're after a dynamic leader who's ready to hit the ground running!

If you thrive on variety, enjoy building and coaching teams, delivering results and love creating a positive customer and team environment, this is the role for you!

You’ll bring:

• 3-5 years' retail leadership experience in a similar role (store, assistant, or department manager).
• A proven ability to coach, inspire and develop high-performing teams.
• Agility to thrive in a fast-paced, hands-on environment, balancing multiple priorities with ease.
• A strong sense of urgency and a drive to achieve and exceed results.
• Confidence managing relationships with stakeholders across the business.
• A track record of delivering sales, service and operational success in retail.
• A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus!
• Be keen as beans to live our values
• As we are a furniture store, we need someone who can undertake lifting and work in a physical environment.

Applicants must be a AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.

Roster - Sunday - Thursday

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.