Store Operations Support Administrator

FashionUnited; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Product allowance

Discounts

Wellness facilities

Volunteering

Career opportunities

Hybrid work

Concierge service

Job summary

EssilorLuxottica Australia is seeking a Store Operations Support role to assist across store processes, Omnichannel services, and policy implementation. You will liaise with management and field teams to ensure compliance and deliver the customer journey across banners.

Ideal candidates have 2+ years retail experience in a corporate or store setting, strong attention to detail, and the ability to prioritise multiple tasks under deadlines. Hybrid work options available.

Qualifications

• 2+ years of retail experience in a corporate or retail store setting.
• Sound understanding of Retail Operations management and/or best practice customer service.

Responsibilities

• Administer core store processes including uniforms, trading hours, operational maintenance.
• Support Omnichannel services, Smartshopper and SMARTLY processes, Service Desk ticket management.
• Coordinate forecasts, order processing and management for general retail consumables.
• Provide support to Management and Field teams to ensure store compliance.
• Coordinate localisation, evaluation and implementation of policies and procedures.
• Liaise with other departments to incorporate business changes into policies and procedures.
• Maintain information, materials, and SOPs linked to retail operations and customer journey.
• Support implementation of initiatives like Afterpay, Latitude, EPP, Gift Card and IT changes.
• Plan and implement new initiatives to support prioritised execution of customer journey.

Skills

Retail operations

Customer service

Cross-functional

Prioritisation

Attention to detail

Education

HSC or equivalent

Tools

Service Desk ticketing

Job description

We areEssilorLuxottica,a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley,Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such asTiffany & Co, Burberry, andCHANELwhilst our cutting-edge lensesVariluxandTransitionslead the industry in innovation. InAustraliaandNew Zealand,we operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-BanandLaubman & Pank.Every day, EssilorLuxottica’s190,000 employees in 150 countrieswork towards a common mission to help peoplesee more and be more.

Under the guidance of our Operations Support Managers, this role will provide support across store operational activities and functions, including administrative support to our store operations teams for urgent issues and new initiatives. This role supports store operations across a wide range of tasks, including Omnichannel services, process management, Service Desk ticket management and liaising with a range of stakeholders to implement business changes, policies and procedures. Be a key member of the Store Operations Team by contributing to the successful delivery of the team’s projects, programs and initiatives!

Your Responsibilities

• Administer core store processes including uniforms, trading hours, operational maintenance etc.
• Support with Store Omnichannel services, Smartshopper, and SMARTLY processes, Service Desk ticket management and issues escalation.
• Coordinate non-inventory item forecasts, order processing, and order management for all general retail consumables such as uniforms/badges, store carrier bags, Gift Cards and ad hoc sundry items.
• Provide support to Management and Field teams to ensure store compliance to agreed systems and processes is being maintained. (formation &reporting of Store audits, collation of data and information)
• Coordinate the ongoing localisation, evaluation and implementation of policies and procedures, and associated collateral, tools and processes
• Where directed, liaise with other departments to incorporate business changes into policies and procedures
• Work with Operations Support Managers in the maintenance of information, materials, and SOPs directly linked to the success of retail operations and the delivery of the customer journey for all banners.
• Ensure the successful store implementation of operational initiatives such as Afterpay, Latitude, EPP, Gift Card, IT system changes plus ad hoc operational projects.
• Plan and implement new initiatives to support prioritised execution and delivering of the customer journey consistently.

About You

• HSC or equivalent and 2+ years of retail experience in a corporate or retail store setting
• Sound understanding of Retail Operations management and/or best practice customer service in a retail setting.
• Ability to prioritise and balance multiple tasks simultaneously while working under strict deadlines.
• Attention to detail and ability to grasp technical initiatives quickly.
• Strong professional relationship skills and ability to work collaboratively cross-functionally.

Working at EssilorLuxottica

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences - for our customers and for each other.

Want to know more about working at EssilorLuxottica?