Store Operations Support Administrator

EssilorLuxottica; North Sydney Council; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Product allowance

Staff discounts on brands

Wellness amenities

Hybrid working option

Volunteer opportunities

Career development opportunities

Job summary

EssilorLuxottica, head-office in North Sydney, is seeking a Store Operations Support professional to assist across store operational activities and functions. The role covers Omnichannel services, process management, Service Desk tickets, and policy implementation, liaising with stakeholders to drive changes.

You will be a key member of the Store Operations Team, delivering projects and initiatives and supporting management and field teams to ensure compliance and a consistent customer journey.

Qualifications

• HSC or equivalent and 2+ years of retail experience in a corporate or retail store setting.
• Sound understanding of Retail Operations management and/or best practice customer service in a retail setting.
• Ability to prioritise and balance multiple tasks simultaneously while working under strict deadlines.
• Attention to detail and ability to grasp technical initiatives quickly.
• Strong professional relationship skills and ability to work collaboratively cross-functionally.

Responsibilities

• Administer core store processes including uniforms, trading hours, operational maintenance etc.
• Support with Store Omnichannel services, Smartshopper, and SMARTLY processes, Service Desk ticket management and issues escalation.
• Coordinate non-inventory item forecasts, order processing, and order management for retail consumables.
• Provide support to Management and Field teams to ensure store compliance to systems and processes.
• Coordinate ongoing localisation, evaluation and implementation of policies and procedures, and collateral/tools.
• Liaise with other departments to incorporate business changes into policies and procedures.
• Work with Operations Support Managers in the maintenance of information, materials, and SOPs linked to retail operations and customer journey.
• Ensure successful store implementation of operational initiatives such as Afterpay, Latitude, EPP, Gift Card, IT system changes.
• Plan and implement new initiatives to support prioritised execution and delivering of the customer journey consistently.

Skills

Attention to detail

Cross-functional collaboration

Time management

Stakeholder liaison

Technical aptitude

Education

HSC or equivalent

Job description

Under the guidance of our Operations Support Managers, this role will provide support across store operational activities and functions, including administrative support to our store operations teams for urgent issues and new initiatives. This role supports store operations across a wide range of tasks, including Omnichannel services, process management, Service Desk ticket management and liaising with a range of stakeholders to implement business changes, policies and procedures.

Be a key member of the Store Operations Team by contributing to the successful delivery of the team’s projects, programs and initiatives!

Your Responsibilities

• Administer core store processes including uniforms, trading hours, operational maintenance etc.
• Support with Store Omnichannel services, Smartshopper, and SMARTLY processes, Service Desk ticket management and issues escalation.
• Coordinate non-inventory item forecasts, order processing, and order management for all general retail consumables such as uniforms/badges, store carrier bags, Gift Cards and ad hoc sundry items.
• Provide support to Management and Field teams to ensure store compliance to agreed systems and processes is being maintained. (formation & reporting of Store audits, collation of data and information)
• Coordinate the ongoing localisation, evaluation and implementation of policies and procedures, and associated collateral, tools and processes
• Where directed, liaise with other departments to incorporate business changes into policies and procedures
• Work with Operations Support Managers in the maintenance of information, materials, and SOPs directly linked to the success of retail operations and the delivery of the customer journey for all banners.
• Ensure the successful store implementation of operational initiatives such as Afterpay, Latitude, EPP, Gift Card, IT system changes plus ad hoc operational projects.
• Plan and implement new initiatives to support prioritised execution and delivering of the customer journey consistently.

About You

• HSC or equivalent and 2+ years of retail experience in a corporate or retail store setting
• Sound understanding of Retail Operations management and/or best practice customer service in a retail setting.
• Ability to prioritise and balance multiple tasks simultaneously while working under strict deadlines.
• Attention to detail and ability to grasp technical initiatives quickly.
• Strong professional relationship skills and ability to work collaboratively cross-functionally.

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands - OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered.

We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.