Store Manager - Springwood

Pillow Talk; Springwood; On-site; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Store discount

Free onsite parking

Australian-owned company

Novated Leasing partnership

Job summary

Pillow Talk seeks a Store Manager for our Springwood store to lead the team, drive sales, and manage day-to-day operations with a focus on delivering personalised customer experiences. You will coach staff, review performance with the Assistant Store Manager, and implement action plans to maximise store potential and revenue growth.

The role requires experience in a commercial, customer-centric retail environment, a track record of achieving revenue targets, and strong inventory/merchandising

Qualifications

• Experience leading a commercial, customer-centric store in a busy retail environment.
• Proven track record of achieving revenue targets.
• Strong inventory management and stock presentation skills.
• Ability to coach teams in consultative selling and brand storytelling.

Responsibilities

• Lead the Springwood Pillow Talk store and drive operational and sales performance.
• Review store and team member performance with the Assistant Store Manager and implement action plans.
• Coach and develop staff to deliver personalised customer experiences and brand loyalty.
• Oversee inventory, merchandising, and store presentation to maximise revenue growth.

Skills

Store leadership

Revenue targets

Inventory management

Visual merchandising

Team coaching

Customer experience

Job description

When you find a role, a team and a culture that fits just so, it's a lot like feeling right at home. And that's what we want you to feel when you become part of our team.

Pillow Talk people are a special bunch, with a genuine passion for helping our customers turn the place they live into a home they love. We're warm, knowledgeable and proud of what we do. And in return, our people are rewarded with an abundance of opportunities to grow a meaningful career.

Whether you're drawn to retail, buying, styling, operations, store management or something in between, with our extensive store network across Australia, your next home could be with us.

Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Store Manager role at our Springwood store. As a Store Manager at Pillow Talk, you’ll partner with the Assistant Store Manager to lead the team and drive the operational and sales performance of your store. You’ll review store and team member performance on a regular basis and collaborate with the Assistant Store Manager to formulate and execute action plans that leverage your store’s potential. You’ll be a brand ambassador and create highly personalised experiences for customers and employees alike, ensuring high engagement, enviable culture, and sustainable revenue growth. You’ll coach your team in the art of communicating our brand story, evoking in-store passion and brand loyalty with team members and customers alike, and empower your team by demonstrating how their efforts align with the business strategy.

A bit about you...

• Experience in a commercial, customer‑centric store leadership role in a busy retail environment
• A proven track record of leading teams to consistent achievement of revenue targets
• Operational agility with a strong inventory management capability
• Fashion or trend oriented with strengths in visual display and stock presentation
• Consultative selling experience with proven ability to train and coach in the art of consultative selling
• Entrepreneurial spirit with a track record of creating and implementing ideas to improve store trade
• Exposure to high volume, large format retailing
• Strong delegation and ability to optimise your team's productivity

Why we think you should consider joining the Pillow Talk Tribe!

• $71,000 plus super, and generous monthly performance incentives
• Tuesday to Saturday roster
• Generous store discount after qualifying period – T&C’s apply
• Free onsite parking
• 100% Australian-owned and operated company
• Experience the advantages of our Flare partnership—Novated Leasing and a host of other benefits await!
• One of the largest linen and homewares specialists in the country
• Opportunities for further learning and career growth
• Warm, friendly and supportive work environment
• Passionate and knowledgeable team
• On‑trend, high-quality products that make “selling” a true pleasure
• Family values and a culture of inclusivity and belonging

We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.

Pillow Talk are dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren’t justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.