Store Manager - Petbarn Mackay Caneland

Petbarn; Mackay Regional; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Petbarn/Greencross discounts

Novated leasing

Workplace benefits program

Employee Assistance Program (24/7)

Career development opportunities

Job summary

Petbarn Mackay Caneland is seeking a passionate Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will coach the team, manage costs, and uphold brand standards in a busy retail environment.

You will train and motivate staff, build strong customer relationships, and contribute to growth initiatives while working hands-on with the team to ensure a positive, pet-friendly store culture. This role requires leadership and retail experience.

Qualifications

• Two years' experience in a high-volume retailer in a management role.
• Proven ability to lead a team and drive sales.
• Strong customer service and communication skills.

Responsibilities

• Manage store operations to maximize profitability and achieve sales budgets.
• Maintain store standards and cost controls.
• Coach and develop store team to deliver service excellence.
• Create a customer-centric environment and foster a positive team culture.

Skills

Leadership

Team coaching

Customer service

Communication

Tools

POS system

Retail software

Job description

Location:Mackay Caneland - 556
Posted on:23 October 2026

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as a Full Time Store Manager at Petbarn Mackay Caneland and will suit an experienced pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As a Store Manager, you’ll play a crucial role in managing and maximising the overall success of the store. You’ll create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives. You will also be a hands on, people focused, talented retail leader who works alongside the team and can create and maintain a positive team culture.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer (or similar) in a management role
• Proven ability to lead a team, while keeping the team engaged
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Competitive Salary and Incentive Program

Please note that only shortlisted candidates will be contacted

This position is available at: Mackay Caneland - 556
203 Victoria Street, Mackay QLD 4740
Mackay