Store Manager - Pacific Fair

dusk Australasia; Gold Coast City; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Monthly bonus program

Performance-based incentives

Employee Assistance Program (EAP)

Leadership development

Progression opportunities

Job summary

dusk Australasia on the Gold Coast is looking for a Store Manager to lead a team, deliver outstanding customer experiences, and drive results that matter. This hands-on, people-first role shapes store culture, customer service, and overall performance.

You’ll manage rostering, stock, and visual merchandising while coaching your team to grow and bring our brand to life every day.

Qualifications

• Confident and values-led leader with proven experience in retail management.
• Committed to creating a high-performing, high-trust team environment.
• Motivated by meaningful connection and customer experience - not just transactions.
• Calm, focused and ready to solve challenges with clarity and care.
• Organised, outcomes-driven, and energised by the fast pace of retail.

Responsibilities

• Lead and inspire your team to create warm, welcoming, and meaningful customer experiences
• Drive performance across the customer experience, store sales, and store presentation
• Create a team culture grounded in trust, fun, and our values
• Lead day-to-day operations including rostering, stock management and visual merchandising
• Coach, develop, and grow your team through clear communication and meaningful feedback
• Bring our brand, products and values to life in-store - every day

Skills

Retail management

Customer experience

Team leadership

Communication

Problem solving

Job description

As a Store Manager, you’ll be the heartbeat of your store - leading a team of passionate individuals, creating meaningful connections with customers, and delivering results that make an impact. This is a hands-on, people-first leadership role where your influence shapes everything from team culture to customer experience.

What You’ll Do

• Lead and inspire your team to create warm, welcoming, and meaningful customer experiences
• Drive performance across the customer experience, store sales, and store presentation
• Create a team culture grounded in trust, fun, and our values
• Lead day-to-day operations including rostering, stock management and visual merchandising
• Coach, develop, and grow your team through clear communication and meaningful feedback
• Bring our brand, products and values to life in-store - every day

About You

• A confident and values-led leader with proven experience in retail management
• Committed to creating a high-performing, high-trust team environment
• Motivated by meaningful connection and customer experience - not just transactions
• Calm, focused and ready to solve challenges with clarity and care
• Organised, outcomes-driven, and energised by the fast pace of retail

What You’ll Love

• Monthly store bonus program and performance-based incentives
• Recognition that feels realwith shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities

Find your moment with dusk

This isn’t just another retail job - it’s a chance to lead, grow, and create something unforgettable.

If you’re ready to take the next step in your leadership journey, we’d love to meet you.