Store Manager - Nunawading

JB Hi-Fi & The Good Guys; City of Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Staff discounts

Parental leave

Novated Leasing

Doing Good workplace giving

Hybrid working

Job summary

The Good Guys is seeking an exceptional Store Manager to lead a multi-site or large format store in the Melbourne region. You’ll own store performance, customer experience, and day-to-day operations while guiding a high-performing team.

With at least 2 years’ leadership experience in big box retail, you’ll drive profitable sales, manage inventory and labor, coach your people, and uphold The Good Guys standards. A competitive package and benefits apply.

Qualifications

• Experience leading multi-site or large format stores.
• Strong customer focus and accountability for in-store experience.
• Proven ability to drive sales growth and manage profitability.

Responsibilities

• Lead and coach a store team to deliver exceptional customer service.
• Monitor sales, inventory and labour to maximize profitability.
• Plan and execute operating routines and store performance reviews.
• Uphold The Good Guys brand standards and customer experience.

Skills

Leadership

Store Operations

Sales Growth

Coaching

Commercial Acumen

Job description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys - begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

We’re looking for an exceptional leader to join our store as Store Manager

• You come to us with at least 2 years’ experience of leading multi-site or big box stores, a deep understanding of store operations, and a proven track record of delivering profitable sales growth.
  
• You have strong commercial acumen and a head for numbers, which enables you to monitor and manage multiple levels of performance including sales and profitability, inventory and labour.
  
• You are confident and cool-headed under pressure, persevering in the face of inevitable setbacks. Your comfort with ambiguity means you stay focused on what you can control (even when things are up in the air), while your ability to plan and set achievable goals helps your team stay on course.
  
• You understand how critical you are to ensuring a positive experience for our customers. You take personal accountability for the in-store experience and upholding the Good Guys brand to the highest standard, and make sure others do the same. Most importantly, you believe in the value of growing your team through regular and systematic coaching and feedback.
  
• This is a career-making role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. You’ll be supported by strong leadership with clarity of purpose, regular leadership planning forums, business intelligence and management frameworks, and an extensive support network around the country.
  
• This role comes with a competitive package and Short-Term Incentive program linked to your store performance. We also offer great employee discounts and special offers, paid parental leave, Novated Leasing, and will also match every dollar you donate in our Doing Good workplace giving program.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Develops Talent - Identifies and develops talent to build careers and meet organizational goals.
• Builds Effective Teams - Builds teams with a strong sense of purpose that apply their diverse skills to achieve common goals.
• Decision Quality - Makes sound decisions that keep the organization moving forward.
• Plans & Aligns - Plans and prioritises to align with organisational goals.

Additional Information

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply!