Store Manager: Lead Team, Elevate Customer Experience

H&M; Australia; On-site; AUD 81,000 - 90,000; Full time

Benefits offered by this job

25% staff discount

Career progression

Parental leave 26 weeks

Online learning platform access

Wellbeing support (EAP)

Flare membership discounts

Job summary

H&M Australia NSW is seeking a Store Manager to oversee the customer experience, visual standards, and store performance in line with global strategies and local context. You will lead a diverse team, manage scheduling and stock, analyse sales, recruit and develop staff, stay ahead on fashion trends, and represent the brand with integrity in every customer interaction.

This role offers growth within a global fashion company, with competitive pay and comprehensive benefits including staff

Qualifications

• Experience in retail management and operations.
• Proven track record of strong leadership with coaching and developing teams.
• Proven results using customer-centric reporting and tools.
• Expertise in sales planning, analysis, and follow-up.
• Strong and confident leaders who inspire and develop their teams with integrity.
• Motivated to create great customer experiences while promoting and driving sales.
• Ambitious and motivated by performance, competition, and achieving goals.
• Analytical problem-solvers with excellent communication skills and a knack for working with numbers and statistics.

Responsibilities

• Lead your store team to deliver an outstanding customer experience while promoting and selling our products.
• Stay informed about your store’s strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs.
• Analyse sales performance, set goals, and create plans to optimize results, profits, and stock levels.
• Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

Job description

H&M Australia NSW is seeking a Store Manager to oversee the customer experience, visual standards, and store performance in line with global strategies and local context. You will lead a diverse team, manage scheduling and stock, analyse sales, recruit and develop staff, stay ahead on fashion trends, and represent the brand with integrity in every customer interaction.

This role offers growth within a global fashion company, with competitive pay and comprehensive benefits including staff