Store Manager: Inclusive Leadership & Customer Experience

Apple; Western Australia; On-site; AUD 65,000 - 95,000; Full time

Job summary

Apple Retail in Western Australia is seeking a Store Manager to lead, coach and develop a high-performing team delivering exceptional customer experiences. You will actively participate in customer interactions with staff to meet performance goals and business priorities.

The role focuses on driving store performance, implementing operational strategies, recruiting and retaining diverse talent, and upholding Apple’s standards of inclusion and service.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow and achieve performance and developmental goals.
• Assist with recruiting, training, developing and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member and financial information.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Skills

Retail leadership

Team development

Customer service

Job description

Apple Retail in Western Australia is seeking a Store Manager to lead, coach and develop a high-performing team delivering exceptional customer experiences. You will actively participate in customer interactions with staff to meet performance goals and business priorities.

The role focuses on driving store performance, implementing operational strategies, recruiting and retaining diverse talent, and upholding Apple’s standards of inclusion and service.