Store Manager - Glen Waverley

Contour Education; Melbourne; Presencial; AUD 90.000 - 100.000; Jornada completa

Descripción de la vacante

Contour Education is seeking a full-time Campus Leader (Store Manager) for our Glen Waverley campus. You will own the campus, lead the service team, and drive an exceptional student, parent, and tutor experience on site.

You will oversee operations, partner with tutors, and relentlessly improve processes to keep the campus running at Contour standards. This is a hands-on role requiring presence on campus across evenings and weekends when classes run.

Formación

• Relevant experience in customer service leadership roles.
• Experience leading a service team and ensuring campus standards.
• Strong communication with students, parents and staff.

Responsabilidades

• Campus Ownership – ensure safety, organization and elite-experience readiness daily.
• Lead, coach and develop the service team into high-performing operators.
• Champion the campus within Contour and uphold brand standards.
• Manage crises and issues quickly while protecting student experience.
• Oversee core campus processes with disciplined execution.
• Build trusted tutor relationships and keep classrooms/resources prepared.
• Safeguard the full student and parent journey from trial to class.
• Own the trial experience end-to-end and drive conversions.
• Identify workflow gaps and embed solutions to lift efficiency.
• Audit operations and ensure adherence to Contour standards.

Conocimientos

Campus leadership

Team leadership

Customer focus

Communication

Operational discipline

Problem solving

Continuous improvement

On-site presence

Accountability

Energy & presence

Long-term mindset

Descripción del empleo

Be the ultimate custodian of the Contour Campus experience

We are looking for a superstar full time Campus Leader (Store Manager) for our upcoming third Glen Waverley campus! At Contour our Campus Leaders hold full ownership of the assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. You will lead and develop the campus experience team, safeguard operational discipline, and drive continuous improvement so that the campus is a model of “The Contour Standard.” This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.

We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.

We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.

Contour is built by students, for students.

Contour Education academic performance in high school

Contour MedPrep entry into medical and dental schools

Contour TestPrep entry into selective and scholarship schools

What You Will Do

Leadership

• Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
• Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
• Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.

Operations

• Operational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.
• Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.

Experience

• Experience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
• Trial Experience & Conversion - Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion.

Improvement

• Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.
• Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.

What You Will Bring

• Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• Team Leadership – Guides, supports, and develops service team.
• On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
• Communication – Clear, empathetic, and professional with students, families & team members.
• Operational Discipline – Keeps systems, processes, and standards on track.
• Problem Solving – Handles issues calmly and decisively.
• Continuous Improvement – Always finding ways to work smarter and deliver better.
• Energy & Presence – Brings positivity and sets the tone on campus.
• Accountability – Owns outcomes and drives campus excellence.
• Long-Term Mindset – Willing to grow with the team and brand.
• Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

• The opportunity to own your campus and deliver the Contour standards of excellence
• Autonomy and trust, your ideas and improvements will be heard and implemented
• Close collaboration with senior leaders in a non-corporate, high-impact environment
• Deeply meaningful work, supporting students and families through important moments
• Opportunity for career development to progress as the organisation grows
• Competitive salary of $90,000 - $100,000 + super, extra leave, EAP access, and lifestyle perks