Campus Manager - Indooroopilly

Contour Education; Brisbane; Sur place; AUD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Superannuation

Leave entitlements

Employee assistance program

Résumé du poste

Contour Education is seeking a Campus Leader in Brisbane to own daily campus operations, ensure safety, coach a service team, and deliver an elite student experience. You will oversee walk-ins, tutor enablement, and campus standards with accountability to senior leaders.

You will collaborate across departments, drive continuous improvement, and maintain a high-energy, student-first campus culture.

Qualifications

• Relevant experience in customer service leadership (education, operations, retail, hospitality etc.)
• Proven team leadership and coaching ability
• On-campus presence and availability across evenings/weekends when classes run
• Clear, empathetic communication with students, families and staff
• Operational discipline to maintain standards and processes
• Problem solving and calm decision-making
• Continuous improvement mindset with data-informed decisions
• Energetic presence and positive leadership on campus
• Accountability for outcomes and campus excellence
• Long-term commitment to grow with the team and brand
• Focus on student and customer experience

Responsabilités

• Own campus safety, organization, and elite-experience readiness daily
• Lead, coach, and develop the service team into high-performers
• Represent the campus within Contour and uphold brand standards
• Manage crises and issues to protect student experience
• Oversee core campus processes (opening/closing, class readiness, attendance, inventory, communications)
• Build strong tutor relationships and ensure resources and tech are prepared
• Guard the full student and parent journey from first trial to ongoing classes
• Identify workflow gaps and embed solutions to lift efficiency and experience
• Audit operations and touchpoints to ensure adherence to Contour standards

Connaissances

Team leadership

Campus ownership

Operations management

Customer service

Description du poste

Who We Are

At Contour, we're reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we've grown to over 500+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

Leadership

• Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
• Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
• Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.

Operations

• Operational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.
• Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.

Experience

• Experience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
• Trial Experience & Conversion

Improvement

• Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.
• Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.

What You Will Bring

• Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• Team Leadership – Guides, supports, and develops service team.
• On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
• Communication – Clear, empathetic, and professional with students, families & team members.
• Operational Discipline – Keeps systems, processes, and standards on track.
• Problem Solving – Handles issues calmly and decisively.
• Continuous Improvement – Always finding ways to work smarter and deliver better.
• Energy & Presence – Brings positivity and sets the tone on campus.
• Accountability – Owns outcomes and drives campus excellence.
• Long-Term Mindset – Willing to grow with the team and brand.
• Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

• The opportunity to own your campus and deliver the Contour standards of excellence
• Autonomy and trust, your ideas and improvements will be heard and implemented
• Close collaboration with senior leaders in a non-corporate, high-impact environment
• Deeply meaningful work, supporting students and families through important moments
• Opportunity for career development to progress as the organisation grows
• Competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks