Store Manager - David Jones Chadstone

Calibre Clothing; Melbourne; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Uncapped Personal Commissions

Store Bonus

Up to 70% off product range

Referral scheme

Job summary

CALIBRE is seeking a Concession Manager for our David Jones space at Chadstone. You will own the concession, drive sales, uphold premium visual standards and deliver exceptional customer service through a motivated team.

You'll manage day-to-day operations, merchandising, training, and stock control while aligning with brand and David Jones expectations to elevate the concession.

Qualifications

• Proven leadership experience in fashion retail.
• Strong track record of achieving in-store KPIs.
• Exceptional customer service and team motivation skills.

Responsibilities

• Provide unparalleled store and styling service prioritising customer satisfaction.
• Lead and motivate the team to achieve targets and KPIs.
• Manage day-to-day in-store operations for a seamless customer journey.
• Implement effective visual merchandising to showcase premium menswear.
• Conduct regular staff training to elevate product knowledge and service quality.
• Oversee stock levels, replenishment, and stocktakes; manage inventory.

Skills

Leadership

KPIs

Customer service

Visual merchandising

Staff development

Sales growth

Tools

POS systems

Job description

Founded in 1989, CALIBRE has surpassed 35 years as Australia's benchmark for elevated menswear.

CALIBRE's obsessive focus on creating exceptional product, has solidified our place as the destination for wearable, contemporary pieces that stand the test of time.

Since opening our first boutique in Chapel St, Melbourne. CALIBRE has grown it's boutique presence across the country, and is available to shop in Australia's premier shopping precincts.

To this day, CALIBRE remains a family-owned business and operates out of Melbourne, where craft and culture is cultivated with a focus on purely in-house designed product. Creating unique pieces for unique individuals.

About the Role:

As the Concession Manager of our newly refurbished David Jones pad at the prestigious Fashion Capital, Chadstone, you will take full ownership of this elevated retail space. Representing an iconic premium brand, you’ll lead and inspire a passionate team to deliver a consistently exceptional customer experience.

With full accountability for the concession’s performance, your focus will be on driving sales, upholding visual merchandising standards, and ensuring every client interaction reflects the highest level of personalised service. You will be the brand ambassador within the David Jones environment, seamlessly aligning both brand and partner expectations while elevating the concession to new heights.

You will be responsible for:

Providing an unparalleled store and styling service that prioritizes customer satisfaction and cultivates returning clientele.

Leading and motivating the team to achieve targeted goals and KPIs.

Managing day-to-day in-store operations to ensure a seamless customer journey.

Implementing effective visual merchandising strategies to showcase our premium menswear products.

Conducting regular staff training sessions to enhance product knowledge and elevate customer service.

Overseeing inventory management, including stock levels, replenishment, and stocktakes.

Collaborating with the head office to analyse sales performance and strategize for improvement.

About You:

Our Store Business Managers lead by example, establishing clear expectations to achieve in-store goals while fostering growth within the CALIBRE family. Our ideal candidate will also possess:

Previous experience in a similar leadership role within the fashion retail industry.

A comprehensive understanding of all KPIs.

A professional and results-oriented leadership style.

The ability to proactively solve problems, identify opportunities, and drive the business as if it were your own.

Up-to-date knowledge of market trends, especially within menswear.

Adaptability to embrace change and drive innovation.

Calibre Employee Benefits:

Uncapped Personal Commissions and Store Bonus

Up to 70% off our premium product range

Earn up to $4,000 per person you refer through our employee referral scheme