Store Manager | Chadstone

David Jones; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

Birthday leave

Professional development

CSR partnerships

Sustainability practices

Training opportunities

Work180 endorsed

Job summary

David Jones Chadstone in Melbourne is seeking a Store Manager to lead a flagship destination within Australia's premier shopping centre. You will coach a high-performing team, drive commercial performance and deliver elevated customer experiences across all touchpoints.

Collaborate with brand partners, oversee operations, and embody the service philosophy that keeps customers at the heart of everything we do. Join a brand with a proud history of inspiring moments and sustainable practices.

Qualifications

• Proven ability to coach and develop people/teams.
• Commitment to delivering inspiring customer experiences.
• Ability to collaborate with diverse stakeholders and brand partners.
• Track record of overachieving commercial objectives including NPS.
• Adapt quickly to changing customer and market needs.

Responsibilities

• Lead, inspire and coach a diverse team to deliver experiences Like No Other.
• Overachieve on sales, profit and NPS targets.
• Build meaningful partnerships with brand and concession partners.
• Keep customers at heart and uphold service philosophy standards.
• Represent David Jones positively in the market as custodian of the brand.

Skills

Coaching & development

Customer experience

Stakeholder collaboration

Commercial targets (NPS)

Adaptability

Growth mindset

Job description

The ROLE

As one of Australia's most iconic retailers, David Jones has a proud history of curating the world's leading brands and creating experiences Like No Other. Our people are driven by a passion for inspiring customers through exceptional service, meaningful connections and unforgettable moments. We empower our teams to grow, take ownership and leave a lasting legacy.

As Store Manager of our Chadstone store, you will lead one of David Jones' most significant retail destinations. Located within Australia's premier shopping centre, Chadstone presents a unique opportunity to influence a high-performing team, partner with an exceptional portfolio of local and international brands, and deliver elevated experiences to thousands of customers every day.

You will coach and mentor your leadership team to foster a customer-first culture, inspire strong commercial performance and create seamless experiences across every touchpoint. Working closely with brand and concession partners, you will leverage your commercial acumen and leadership capability to drive growth, engagement and operational excellence.

Our Store Managers are at the forefront of our business, leading with passion, inspiring high-performing teams and delivering results that strengthen David Jones' position as the destination that inspires.

What YOUR DAY LOOKS LIKE

• You will lead, inspire and coach a diverse team of passionate retail professionals to create experiences that inspire Like No Other.
• You will ensure all commercial objectives linked to sales, profit and NPS are overachieved.
• You will create meaningful and collaborative partnerships with all brand & concession partners.
• You will keep our customer at the heart of everything you do and ensure your team strive to meet our service philosophy standards.
• You will represent David Jones positively out in market as the custodian of our iconic brand.

What YOU'LL NEED TO THRIVE

• Proven ability to coach, inspire and develop capability of people/teams.
• A relentless commitment to delivering inspiring customer experience.
• The ability to collaborate/influence diverse stakeholder groups and brand partners.
• A consistent track record of overachievement against commercial objectives including NPS.
• The ability to adapt at pace to the changing strategic needs of customers, the business or market.
• High commercial acumen with a growth mindset to facilitate growth across the organisation.

Why WORK FOR US?

• A competitive remuneration package, including an annual bonus incentive.
• Generous employee discounts across David Jones brands.
• An additional day of leave for your birthday.
• A supportive, flexible and engaging environment that will support personal/professional development.
• Opportunities to support community partnerships across our Corporate Social Responsibility program.
• Be a member of a company committed to sustainable practices.
• Ongoing training and development to pursue individual ambitions.
• We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here.

About US

Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.