Store Manager (Customer Service)

National Storage; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite car park

Rotating roster

Structured training & development

Parental leave

Staff discounts on storage & merch

Job summary

National Storage in Osborne Park, WA, is seeking a Centre Manager to lead a Storage Consultants team and drive financial and operational excellence.

You will ensure top-tier customer service, centre presentation, safety, and effective reporting to the Operations Manager. This role offers a rotating roster, development opportunities, and a focus on team growth within a respected Australian chain.

Qualifications

• Full unrestricted driver’s license and car.
• Experience in a management or team leadership position.
• Strong conflict resolution knowledge and de-escalation skills.
• Proven ability to work towards sales targets and KPIs.
• Proficient with technology and multitasking across systems.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, support and motivate a team of Storage Consultants to meet or exceed targets.
• Manage team performance, time management, delegation and conflict resolution.
• Ensure consistently excellent customer service.
• Oversee centre operations, presentation, maintenance, admin duties, security, access control and health & safety compliance.
• Prepare weekly and monthly financial performance reports for the Operations Manager.
• Foster a positive, inclusive culture aligned with company values.

Skills

Full unrestricted driver's license

Management experience

Conflict resolution

Sales targets & KPIs

Technology proficiency

Communication

Team building

Proactive attitude

Job description

About the Role:

Based in Osborne Park, you will join forces with the Operations Manager and wider team in surrounding centres to enhance centre performance.

You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives.

If your strengths lie in brilliant customerservice and stakeholder management, administration,operations, and peoplemanagement, this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success.

This position features a predictable, fortnightly alternating roster:

• Week 1: Monday to Friday | 8:00am – 5:00pm (5-day week).
• Week 2: Monday, Tuesday, Thursday, and Friday | 8:00am – 5:00pm, Wednesday | RDO (Off), and Saturday | 9:00am – 2:00pm (5-day week).

Key Responsibilities:

• Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
• Managing a team, including time management, delegation, performance management, and conflict resolution.
• Ensuring excellent customer service is consistently delivered.
• Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
• Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
• Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.

About You:

• FULL Unrestricted driver’s license and car (required).
• Demonstrated experience within a management or team leadership position in a similar environment.
• Strong conflict resolution knowledge and the ability to de-escalate situations.
• Proven ability in working towards sales targets and KPIs.
• Proficient at using technology and multitasking between different systems.
• Effective communication skills and be able to foster a team building environment.
• You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
• Excellent written and verbal communication skills with a keen eye for detail.

About Us:

Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.

If you are looking to be part of a great company doing great things, we’d love to hear from you!

Benefits of Working with Us:

• Rotating roster for great work-life balance.
• Structured training with a continued focus on development.
• Onsite car park included.
• Generous company paid parental leave.
• Discounts on a range of storage services including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNS Wallet program.
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• Ability to earn referral incentives.

Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.