Store Manager - Charlestown

Sephora USA; Newcastle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Gifted products & 45% store discount

Parental Leave

Health & life insurance

Gym memberships

Personal development

Brand opportunities across LVMH

Annual conference & travel prize

Base salary + super + bonus

Job summary

Sephora Charlestown is seeking a Store Manager to lead a passionate team of Beauty Advisors, Studio Artists and Department Managers. You will embody Sephora's values to empower clients and drive a selling culture that reflects strong KPI performance.

You will manage day-to-day operations, coach staff, and leverage data for strategic decisions while maintaining exceptional customer experiences in a dynamic beauty retailer environment.

Qualifications

• Previous retail management experience at a big box retailer or multi-site experience.
• Passion for excellent client service and experiential retail.
• Excellent organisational, analytical and business management skills.
• Hands-on leader who motivates, coaches and develops the team on the sales floor.
• Ability to attract, identify and inspire talented employees.

Responsibilities

• Drive a selling culture to meet KPIs and Sephora values.
• Develop team performance and internal talent through coaching and training.
• Utilise data to support operational decisions with the district manager and stores director.
• Lead continuous improvement initiatives in partnership with the wider team.
• Ensure first-class customer service in a fast-paced environment.

Skills

Retail management

Leadership

Customer service

Job description

At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

Join Sephora and lead the team in ourCharlestown store as aStore Manager on aFull-Time (38hr) basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Some of our well-liked benefits:

• Gifted products throughout the year along with store discounts of up to 45% off
• Paid Parental Leave, Birthday Leave & Personal Leave
• Health and well-being initiatives including 24/7 Mental Health well-being programs& Life Insurance
• Discounted Gym memberships incl. Virgin Active & Fitness First + more!
• Opportunities for personal development in ANZ through succession
• Opportunities across our global group of high-end luxury brandswithin LVMH
• Annual Conference & Travel prize for store of the year
• Base Salary + Super + Bonus

The Opportunity:

As the Store Manager, reporting directly to the DistrictManager and supported by an Assistant Store Manager, you will play a pivotal role in leading a passionate team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values to empower our clients.

You’ll also play a key role in:

• Driving a selling culture within your team to meet KPI’s and promote Sephora’s values
• Consistently raise performance and capability of the team to support developing internal talent
• To utilise and exploit data to support with operational decisions by working closely with the district manager and director of stores.
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• To always energise your team to deliver first class customer service within a fast-paced environment

Every day will bring new and exciting challenges to think creatively, work strategically, and continuously explore to lead your store to success.

You’ll shine here if you enjoy:

• Creating Amazing Customer Experience.Lead your team to provide clients with meaningful in-store experiences that build brand loyalty through promoting positive behaviours to elevate client experience.
• Managing Day-to-Day Store Operations.Drive operational initiatives including brand events, training, and supporting visual merchandising changes to ensure the store represents the Sephora brand and culture.
• Developing Sales and Budget Strategies.Manage the profit and loss for your store including monitoring stock levels to maximise sales and profitably and identify, analyse, and forecast sales or issues.
• Enhancing Our Culture.Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Maintaing Results.We love to keep an eye on the KPIs that drive our business. Core metrics help us measure performance, improve, and achieve our vision of being the most loved beauty community. You'll also monitor KPIs and help attract, recruit, and develop store talent.

We would love to hear from you if:

• You have previous retail management experience at a big box retailer or multi-site experience
• You're passionate about excellent client service and experiential retail
• You have excellent organizational, analytical, and business management skills
• You're a hands‑on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
• You have a knack for attracting, identifying, and inspiring talented employees
• You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
• You enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings

Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. OnlyAustralian CitizensorPermanent Residentswill be considered for this opportunity.

As our busiest days of trade are between Thursday to Sunday the ideal candidate will be able to provide 5 full days of availability across key trading times including but not limited to late-night, weekend and public holiday trading.

Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 30 stores, a growing online platform and we plan to expand this year on year. Not only do we offer diverse store opportunities, we also have our head office based in Sydney CBD.

Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.