Assistant Store Manager - Miranda

LVMH Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Gifted products

Store discounts up to 45%

Paid parental leave

Mental health wellbeing programs

Life insurance

Birthday Leave & Personal Leave

Job summary

Sephora Miranda is seeking an Assistant Store Manager to lead our team in a fast-paced retail environment and deliver an exceptional client experience. This full-time role requires active leadership on the shop floor, data-informed decision making, and a commitment to Sephora’s values.

You will support Store Manager and District Manager in driving growth, managing KPI targets, and developing talent across the team, with a focus on customer service and brand standards.

Qualifications

• 2–3+ years' experience in retail/store line management.
• Hands-on leader who motivates, coaches and helps team succeed.
• Excellent organizational, analytical, and business management skills.
• Able to work weekends, evenings, and late nights.
• Strong emotional intelligence and communication skills.

Responsibilities

• Assist Store Manager in leading the team to deliver an unbeatable client experience.
• Use data with Store Manager to develop growth strategies and drive conversions.
• Drive a selling culture to meet KPIs and promote Sephora values.
• Develop internal talent and improve team performance.
• Implement continuous improvement with the wider team.
• Energize the team to deliver first-class customer service.

Skills

Retail management

Customer service

Team leadership

Analytical skills

Organizational skills

Job description

At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

Join Sephora and lead theteamasAssistant Store Manageron aFull-Timebasis in ourMiranda store. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 36 stores, a growing online platform and we plan to expand this year on year. Not only do we offer diverse store opportunities, we also have our head office based in Sydney CBD.

Some of our well-liked benefits:

• Opportunities for personal development here in Australia and New Zealand
• Opportunities across our global group of high-end luxury brands
• Gifted products throughout the year along with store discounts of up to 45% off
• Paid Parental Leave, Birthday Leave & Personal Leave
• Mental Health wellbeing programs available 24/7
• Life insurance

The opportunity:

As the Assistant Store Manager you’ll support the Store Manager in leading the team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

You’ll also play a key role in:

• To utilise and exploit data to support with operational decisions by working closely with the Store Manager and District Manager to develop strategies for business growth and conversion of sales
• Driving a selling culture within your team to meet KPI's and promote Sephora's values and motivate the team
• Consistently raise performance and capability of the team to support developing internal talent
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• To always energise your team to deliver first class customer service within a fast-paced environment

Every day will bring new and exciting challenges to think creatively, work strategically, and continuously explore to lead your store to success.

You'll shine here if you:

• Have a passion to support and lead your team to provide client centric service that results in meaningful in-store experiences to build brand loyalty and promoting positive behaviours.
• Want to see the success of your leadership by assisting in managing the profit and lostt of your store by monitoring shrinkage percentages, conversation of sales, promoting the love brand of Sephora Collection, and forecasting sales to maximise profitable.
• Are open to drive operational incentives including brand events, training, and supporting visual merchandising changes to ensure the store represents cleanliness and the Sephora brand and culture.
• Have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Value core metrics to measure performance, improve, and achieve Sephora's vision of being the most loved beauty community. You'll also monitor KPIs and help develop store talent.

We would love to hear from you if:

• 2-3+ years' experience in retail/store line management
• You're passionate about excellent client service and experiential retail
• You have previous retail management experience at a big box retailer or multi-site experience
• You have excellent organizational, analytical, and business management skills
• You're a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
• You have a knack for attracting, identifying, and inspiring talented employees
• You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
• You enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings

Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. As our busiest days of trade are between Thursday to Sunday the ideal candidate will be able to provide 5 full days of availability across key trading times including late-night and weekend availability.

Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.