Store Manager - Castle Towers

EB Games; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount at EB Games and Zing

Benefits platform discounts

Flexible work-life balance

Employee Assistance Program

Job summary

EB Games Australia seeks a Store Manager to lead a busy Sydney store, drive exceptional customer service, manage day-to-day operations and maximise profitability. You will coach and develop the team, handle merchandising, inventory, and vendor relations, and uphold EB Games and Zing Pop Culture standards.

We offer discounts, a benefits platform, flexible work-life balance and an Employee Assistance Program as part of our supportive culture.

Qualifications

• At least 2 years of team management experience.
• Experience coaching staff to hit sales targets and KPIs.
• Advocacy for EB Games and Zing Pop Culture products.
• Effective communication with customers, staff and vendors.
• Skilled in analysing sales data and inventory reports.

Responsibilities

• Providing the best customer service to all customers
• Managing the day-to-day store operations
• Maintaining the store’s appearance and organisation to a high standard
• Inventory control and loss prevention for incoming, outgoing and current stock
• Maximising the store’s profitability using KPI and sales data
• Coaching and training teams for success and progression
• Embracing and upholding our Ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

Skills

Team management

Coaching and development

Communication

Data analysis

Job description

As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people’s development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us!

Your new role awaits…

As Store Manager, the purpose of your role is to lead your store team, provide quality customer service, run an efficient store and deliver the EB Games and Zing Experience. As you are responsible for the day-to-day running of the store you will need to ensure that there are processes and standards in place for merchandising, inventory, financial and people management. Working closely with and developing the staff at the store, your goal is to build and maintain a strong team that supports the successful operation of the store.

In this role you will be responsible for:

• Providing the best customer service to all customers
• Managing the day-to-day store operations
• Maintaining the store’s appearance and organisation to a high standard
• Inventory control and loss prevention for incoming, outgoing and current stock
• Maximising the store’s profitability using KPI and sales data
• Coaching and training teams for success and progression
• Embracing and upholding our Ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

This role is full-time requiring flexible availability across public holidays, nights, and weekends.

What are we looking for?

To be successful in this role you will have:

• At least 2 years of team management experience
• Experience coaching and developing staff to hit sales targets and KPIs, including regular feedback and goal setting.
• Advocacy for EB Games and Zing Pop Culture products, loyalty programs, and trade programs.
• Effective communication with customers, staff, and vendors, including handling difficult conversations and building positive relationships.
• Skilled in analysing sales data, inventory reports, and customer feedback to identify and address issues.

What more do we offer?

• Employee discount at EB Games and Zing in store and online
• Benefits platform with discounts at all your favourite retailers
• Flexibility to support you and maintain work-life balance
• Employee Assistance Program (EAP) for you and your family

A little more about us…

Over 25 years, EB Games has become one of Australia's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With hundreds of locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.

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