Assistant Store Manager - Epping

EB Games; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount at EB Games and Zing

Discounts via benefits platform

Work-life balance flexibility

Employee Assistance Program (EAP)

Job summary

EB Games Australia is seeking an Assistant Store Manager in Melbourne to support the Store Manager, lead the team, and ensure smooth daily operations across shifts. You will focus on delivering the EB Experience, customer service, and store profitability.

You will coach staff, manage inventory, merchandising and KPI data, while upholding our values and standards. This full-time role requires flexibility across weeknights, weekends and holidays.

Qualifications

• Proven track record of meeting or exceeding personal and store KPIs.
• Ability to coach and drive teams to KPI and sales success.
• Strong focus on delivering exceptional customer service.

Responsibilities

• Assist the Store Manager in leading the team and store operations.
• Ensure merchandising, inventory, financial and people management standards are in place.
• Maintain a high standard of store appearance and organisation.
• Manage inventory control and loss prevention.
• Drive profitability using KPI and sales data.
• Coach and train staff for success and progression.

Skills

Sales performance

Team coaching

Customer service

Communication

Planning & delegation

Problem solving

Attention to detail

Merchandising

Job description

As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people’s development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us!

Your new role awaits…

As an Assistant StoreManager, the purpose of your role is to assist the Store Manager in leading the team, providing quality customer service, running an efficient store and delivering the EB Experience. You will play a key role in ensuring that merchandising, inventory, financial and people management processes and standards are in place, taking full responsibility for the store’s operations during the Store Manager’s absence.

Primary responsibilities include:

• Providing incredible service to all customers
• Managing the day-to-day store operations
• Maintaining the store’s appearance and organisation to a high standard
• Inventory control and loss prevention for incoming, outgoing and current stock
• Maximising the store’s profitability using KPI and sales data
• Coaching and training teams for success and progression
• Leading by example by embracing and upholding our Ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

This is a full-time role requiring flexible availability across weeknights, weekends and public holidays.

What are we looking for?

To be successful in this role you will have:

• Demonstrated record of personal sales/KPI success
• Ability to coach and drive teams to KPI and sales success
• A focus on and passion for providing incredible Customer Service
• Strong communication, interpersonal and relationship-building skills
• Demonstrated ability to plan, prioritise and delegate to meet agreed standards and timelines
• Analysis andproblem-solving skills
• Experience leading, motivating and developing staff
• High level of attention to detail
• Excellent merchandising skills

What more do we offer?

• Employee discount at EB Games and Zing in store and online
• Benefits platform with discounts at all your favourite retailers
• Flexibility to support you and maintain work-life balance
• Employee Assistance Program (EAP) for you and your family

A little more about us…

Over 25 years, EB Games has become one of Australia's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With hundreds of locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.