Store Manager

Luxottica; Wollongong City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus

Product allowance $1,500

Staff discounts up to 50%

OneSight volunteering opportunities

Leonardo Retail certifications access

Job summary

OPSM Wollongong is seeking a Store Manager to lead our team and deliver a personalised customer experience. No optical experience is required; training provided to ensure confidence helping customers across our eyewear brands.

You will drive store targets, coach staff, manage stock and rosters, and foster an inclusive, high‑performing culture. This role offers uncapped monthly bonuses and strong development opportunities.

Qualifications

• Experience in retail customer service.
• Strong leadership and coaching skills.
• Proven ability to meet sales targets and KPIs.

Responsibilities

• Provide leadership and coaching to achieve store targets.
• Manage stock, scheduling and performance tracking.
• Ensure welcoming, knowledgeable customer interactions.
• Build a positive, inclusive, motivating team environment.

Skills

Retail Leadership

Customer Service

People Management

Communication

Job description

See yourself at OPSM - become part of our family and help us make a real change in your community!

We are currently looking for a Store Manager to join our Wollongong team.

No optical experience is required – we provide excellent training to ensure you feel supported and confident providing our customers with a personalised experience.

At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of our Australian and New Zealand communities for over 80 years.

Join us in caring for our community while progressing your retail career!

Why us?

Uncapped, monthly bonus scheme!

Generous yearly $1,500 product allowanceand Family & Friends discounts of up to 50% off to splurge across all our brands – Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank

Up to 50% off Oakley eyewear and apparel throughout the year.

Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.

A world of personal and professional learning through Leonardo, our online platform, with opportunity for Retail certifications to strengthen your knowledge and capability.

Clear career pathways for your role, with national and global progression opportunities

Your responsibilities

Provide leadership, coaching and support to your team to help them achieve store targets

Cultivate a culture of continuous improvement through hands on coaching and development

Manage day-to-day retail operations including stock management, team scheduling and performance tracking.

Ensure every customer interaction is welcoming and knowledgeable

Build and maintain a positive, inclusive and motivating work environment for your team

Recruit, nurture, and inspire a passionate team committed to both commercial success and community impact

About you

You bring proven retail or customer service experience, with a strong track record of achieving results while delivering outstanding customer service.

You’re a natural problem-solver with the ability to build strong, trusted relationships with both customers and team members.

You have ideally had leadership experience and know how to motivate and develop others to reach their full potential.

Passionate about helping people and making a difference to the local community? Join us!

Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in OPSM

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray‑Ban, Oakley, Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting‑edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray‑Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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