Store Manager

The Salvation Army; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑fre

Meal entertainment benefit $2,650

Staff store discount

No weekend work - work-life balance

Health & wellbeing benefits

Job summary

The Salvation Army in Melbourne CBD is seeking a Store Manager to lead the Southern Cross Salvos Store. You will drive store performance, coach a team of employees and volunteers, and ensure exceptional customer service while supporting vital community programs. This permanent full-time role reports to the Area Manager.

The position requires Monday to Friday work and adherence to Retail General Industry Award Level 6. A focus on community impact and donor engagement is essential.

Qualifications

• Retail management experience is essential.
• Strong customer service, interpersonal and communication skills are essential.
• Demonstrated leadership with ability to inspire and engage people.
• Ability to work to budgets and manage operational priorities.
• Experience using Workday HCM is highly regarded.

Responsibilities

• Lead store operations and achieve sales and surplus targets.
• Manage stock flow, pricing and visual merchandising to Salvos Stores standards.
• Inspire, train and develop a passionate team of employees and volunteers.
• Keep budgets on track and manage rosters and wage costs.
• Build strong community connections with local groups and partners.

Skills

Retail management

Customer service

Interpersonal skills

Leadership

Budgets & costs

Workday HCM

Tools

Workday HCM

Job description

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role

Be part of something bigger and lead our Southern Cross Salvos Store. As Store Manager, you'll play an important role in creating a welcoming space where customers, donors, volunteers, and team members feel connected and valued. Through inspiring leadership and a passion for community, you'll help drive store success while raising vital funds that support Australians doing it tough. Reporting to the Area Manager, this permanent full-time opportunity is based in Melbourne CBD, VIC, and offers the chance to combine your retail leadership skills with meaningful community impact, making a difference every day. The successful applicant will be required to work Monday to Friday. Salary and conditions are in accordance with the Retail General Industry Award, Level 6.

Key Responsibilities

• Lead store operations and achieve sales and surplus targets.
• Manage stock flow, pricing and visual merchandising according to Salvos Stores' standards and values.
• Inspire, train and develop a passionate team of employees and volunteers.
• Keep budgets on track and manage rosters and wage costs to keep the store running efficiently.
• Build strong community connections with local groups and partners.

About You

• Retail management experience (essential).
• Strong proven customer service, interpersonal and communication skills (essential).
• Demonstrated leadership skills and the ability to inspire and engage people.
• Ability to work to budgets and manage operational priorities.
• Experience using Workday HCM system (highly regarded).
• Alignment with The Salvation Army Mission and Values of integrity, respect, compassion, collaboration, and diversity.

The Benefits

• We are more than retail. Every sale supports The Salvation Army’s programs, helping thousands of Australians every year.
• As a registered NFP we offer our eligible employees real and meaningful benefits such as: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and Workplace Support Leave (5 days) for 'volunteering’ in Salvos' initiatives.
• Staff Store Discount.
• No weekend work - work-life balance!
• Access to Fitness Passport and consumer discounts.
• Access to EAP and health & wellness initiatives.
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.

Equal Opportunity Statement

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

About the Salvation Army

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.