Store Manager

Woolworths Group; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangement

Sonder App access

Grace Papers access

Generous leave policy

Job summary

Woolworths Group is seeking a Store Manager to lead and coach our store teams, delivering value to customers and maintaining high operational standards. You will work closely with the Assistant Store Manager and Department Managers to ensure consistent customer service and product availability across a large, dynamic team.

You will drive a caring culture, focus on safety and teamwork, and support career growth for your staff while aligning with our purpose to create better experiences for

Qualifications

• Experience leading store operations and teams.
• Ability to coach and develop Department Managers.
• Commitment to delivering excellent customer service.

Responsibilities

• Role model Woolworths values and care to create a store culture where every team member belongs.
• Demonstrate focus on customer satisfaction by enabling a positive whole-store shopping experience.
• Help Department Managers to create rosters that ensure the right team at the right time.
• Empower, coach and develop your team to unlock leadership potential.
• Respond to changing customer needs by maintaining strong product availability and in-store discipline.
• Use data to understand customer and team needs to improve both experiences.
• Maintain attention to commercial performance and adapt quickly.
• Build relationships with the local community to bring value and connection.

Skills

Store leadership

Team coaching

Customer focus

Collaboration

Growth mindset

Job description

Roster option 1
Start dayEnd dayStart timeEnd timeSundayThursday8:30 AM5:30 PMThursdayThursday12:00 PM9:00 PM
Roster option 2
Start dayEnd dayStart timeEnd timeTuesdaySaturday8:30 AM5:30 PMThursdayThursday12:00 PM9:00 PM

• Ready to take the next step in your career? You’ll be accountable for coaching the team towards success and making sure our customers have a consistently good shopping experience
• Love working with people? You'll create a fun and inclusive atmosphere where everyone feels like they belong and can be themselves
• Want to learn and grow? You'll have the chance to explore different areas of the business and develop your leadership skills to continue to build your retail career

About The Role

Our Store Manager roles are all about leading and coaching our store teams to be the best they can be. You'll work closely with the Assistant Store Manager to lead a team of Department Managers, and together, you'll be accountable for delivering value to our customers and creating a workplace where team members feel safe and connected around our purpose.

As a leader who cares, you'll play a key role in supporting and coaching the Assistant Store Manager, Department Managers and their teams. You'll help them continue to grow their careers and deliver consistently good operational standards and customer service every day. We serve over 1000+ communities, which means our Store Managers need to lead their large and dynamic teams with a connected and caring approach. The goal is delivering consistently good customer service, availability and community connection.

It's a big job, but you'll have the support you need to continue your professional development as you grow your career with us.

What You’ll Do

As a Store Manager at Woolworths Supermarkets you will role model our values and genuine care to create and support a store culture in which every team member feels they belong. In addition to this, you will:

• Demonstrate an unwavering focus on customer satisfaction by enabling a positive whole of store shopping experience through Everyday ACTs - Acknowledge, Care & Thank
• Make safety a top priority for team and customers by ensuring correct processes are followed in store
• Support Department Managers to create rosters that provide team with consistency and ensure we have the right team at the right time
• Empower, coach and develop your team to unlock their leadership potential so that they can continue to grow their careers at Woolies
• Respond to the changing needs of our customers by ensuring strong product availability through strong in store process discipline and team resourcing
• Use data to deeply understand the needs of customers and team to ensure priorities relevant to your store are focused on to improve both team and customer experience
• Stay sharp and keep a keen eye on the commercial side of things, with the ability to respond quickly and adapt
• Build strong relationships with the local community to bring value and connection to the neighborhood
• Take action and support the Sustainability Plan to contribute to creating a better tomorrow for everyone

What You’ll Bring

• A strong desire to lead store operations, providing leadership and coaching to your team on a day to day basis, keeping customer and team top of mind all the time
• An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge
• Awareness of your own leadership style and willingness to continue developing and become a future leader
• A commitment to make our customers smile through everyday actions – Acknowledge, Care, and Thank!
• Understanding the importance of teamwork and how it creates a positive shopping experience for our customers
• A curious mind eager to learn and grow, helping you take the next exciting step in your career

What You’ll Experience

Our Team Members are the heart and soul of everything we do, and we're always looking for ways to support your career journey and reward your amazing work:

• Exciting opportunities to grow your career through hands-on experience and learning
• Flexibility to enable a healthy work/life balance to suit your personal needs and business requirements - We understand that flexibility means different things to different people. Let's discuss what flexibility looks like to you & how we might be able to support you.
• Workplace support, including 24/7 access to the Sonder App for you and your family
• Access to Grace Papers, helping you achieve that right balance between work and family life
• A progressive and competitive leave policy that gives you more time for the things you love

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

Discover more opportunities with Woolworths Group