Store Manager

Animal; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

Uniform allowance

Colleague Referral Incentive

Stable environment

Length of service awards

Job summary

Mountain Warehouse is seeking a Store Manager at Harbour Town - Management (HTG) to lead a dynamic team, drive sales, and ensure exceptional customer experiences. You will oversee daily operations, coach staff, and uphold store standards to deliver a memorable shopping journey.

The role focuses on achieving targets, maintaining safety and merchandising excellence, and representing the brand with energy and integrity in a busy retail environment.

Qualifications

• Leadership and team development experience.
• Ability to drive sales and meet KPIs.
• Strong customer service focus and brand representation.
• Proven ability to manage store operations and safety standards.

Responsibilities

• Lead and develop a high-performing store team.
• Oversee daily store operations and visual standards.
• Implement sales strategies to meet targets and KPIs.
• Ensure health, safety and compliance across the store.
• Drive customer experience and resolve issues to build loyalty.

Skills

Leadership & Team Development

Operational Excellence

Sales & Performance

Customer Experience

Job description

Store Manager

Department: Australia Retail

Employment Type: Permanent - Full Time

Location: Harbour Town - Management (HTG)

Reporting To: Lincoln Batt

Description

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

• Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
• Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting ongoing learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
• Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

• Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
• Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
• Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

• Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
• Address customer feedback thoughtfully and resolve issues to build brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We would like to meet someone who is

• Passionate about delivering outstanding customer experiences.
• A confident and experienced retail manager who thrives on motivating and empowering teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• An excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results-driven, with a sharp focus on achieving sales and performance goals.
• Solutions-focused, addressing challenges proactively while aligning with company policies.
• Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
• Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's in it for you

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!