Store Manager

MUJI Retail (Australia) Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Performance-based rewards up to 15%

Exclusive staff and family discounts

Flexible hybrid work options

Career progression opportunities

Ongoing learning and development

Wellbeing support

Job summary

MUJI Knox in Melbourne is seeking a dedicated Store Manager to oversee all store operations and deliver exceptional customer service. You will lead a dynamic team, manage inventory, implement sales strategies, and drive business growth while maintaining brand standards.

As a key part of our Australia team, you will report on performance, collaborate with senior management, and champion Kaizen-style continuous improvement across the store’s activities.

Qualifications

• Experience in a retail Store Manager role or similar managerial role within a fast-paced retail environment.
• Leadership experience with the ability to delegate tasks and provide feedback.
• Experience in executing visual merchandising and inventory control strategies to drive sales.
• Experience in managing and adhering to budgets to ensure KPIs are met.
• Strong conflict resolution and problem solving skills with a collaborative team mindset.
• Excellent time management and organisational skills for handling high stock volumes.
• Positive and proactive attitude with willingness to learn about products and share knowledge with customers and team.
• Flexible to work shifts including early deliveries, late night trade, weekends and public holidays.

Responsibilities

• Lead and motivate a team of retail staff, guiding to deliver excellent customer service.
• Manage day-to-day store operations including inventory management, stock control and visual merchandising.
• Develop and implement sales strategies to achieve targets and drive growth.
• Monitor store performance metrics and apply improvements.
• Recruit, train and develop staff, fostering teamwork and growth.
• Ensure compliance with company policies, procedures and standards.
• Handle customer inquiries, complaints and escalations professionally.
• Collaborate with senior management to report performance and plan strategically.

Skills

Leadership

Delegation

Visual Merchandising

Inventory Control

Budget Management

Conflict Resolution

Time Management

Organization

Customer Knowledge Sharing

Flexibility

Job description

Founded in Japan in 1980 and established in Australia in 2013, MUJI is a global brand with more than 1400 stores worldwide dedicated to quality and environmental sustainability. We focus on contributing to a simple, pleasant life and society by creating products that can be used universally by customers who value simplicity and beauty. This commitment defines our path forward, and we invite you to join us as we work together toward a more sustainable and thoughtful future.

Our Values and Benefits

Our foundation is built on four core values: kindness, innovation,simplicityand sustainability.In the spirit of Kaizen, we foster a culture of continuous improvement, where we consistently refine our processes and empower our people to grow with the business.To support this, we offer:

• Competitive Pay: We offerattractive and competitive pay that consistently match or exceed market rates, providing financial peace of mind and consistency.
• Attractive Performance-Based Rewards:We recognise excellence throughour annual performanceincentivesprogram where eligible employees can earn a discretionary bonus of up to 15% depending on their role, individual achievements and company performance.
• Exclusive Staff and Family Discounts:Access employee and family discounts on our product range, making it easier to integrate a simpler and more sustainable lifestyle into your own home.
• Flexible Hybrid Work Options:For eligible roles, we offer a hybrid work environment with 2 days to work from home each week, promoting flexibility and ensuring an ideal work/life balance.
• Career Progression Opportunities:We prioritise promoting from within, offering clear career pathways and progression opportunities for team members who want to grow their career with us.
• Ongoing Learning and Development: In the spirit of Kaizen, we empower our people to seek outlearning opportunities.Whetherit’sa new skill, certification or short course, we'll back you all the way because your growth fuels ours.
• Wellbeing Support:We are with you through life's up and down. Our Employee Assistance Program (EAP) is one of the ways we invest in your wellbeing - offering you and your loved ones 24/7 access to free and confidential counselling, coaching, and practical support whenever life happens.

Job Description

MUJI Knox is seeking a dedicated and experienced Store Manager to join our team. As the Store Manager, you will be responsible for overseeing all aspects of store operations and ensuring the highest level of customer service. This position offers an exciting opportunity to lead a dynamic team and drive the success of our retail operations.

Responsibilities

• Lead and motivate a team of retail staff, providing guidance and support to ensure excellent customer service delivery
• Manage day-to-day store operations, including inventory management, stock control, and visual merchandising
• Develop and implement sales strategies to achieve targets and drive business growth
• Monitor and analyse store performance metrics to identify areas for improvement and implement effective solutions
• Recruit, train, and develop staff members, fostering a positive working environment focused on teamwork and individual growth
• Ensure compliance with company policies, procedures, and standards at all times
• Handle customer inquiries, complaints, and escalations in a professional and timely manner
• Work closely with senior management to report on store performance, provide feedback on market trends, and contribute to strategic planning initiatives

This is an exciting time to join our growing company, as we further expand our presence in Australia. Teamwork, collaboration, and a continuous improvement mindset are at the forefront of our core values.

Desired Skills and Experience

• Experience in a retail Store Manager role or similar managerial role within a fast-paced retail environment
• Leadership experience with the ability to effectively delegate tasks and provide constructive feedback
• Experience in executing visual merchandise and inventory control strategies to drive sales
• Experience in managing and adhering to budgets to ensure KPIs are met
• Sound conflict resolution and problem solving skills with theability to foster a collaborative and supportive team environment
• Excellect time management and organisational skills, with the ability to manage high volumes of stock
• A positive and proactive attitude with a willingness to learn about our products and share knowledge with customers and team members
• Flexibility to work a variety of shifts including deliveries (7am), late night trade(10pm), weekends and public holidays