Store Leader: Grow People, Elevate Customer Experience

Cotton On Group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

50% off Cotton On Group Brands

Career growth opportunities

Wellness support 24/7

Discounts for you and your family

Make a positive difference through our

Job summary

Cotton On Group is seeking a dynamic store leader in Melbourne to drive a culture of service excellence and commercial performance.

You will lead a team of brand ambassadors, coach for customer first interactions, and manage in-store operations to deliver strong results while championing the foundation and inclusive culture the group stands for.

Join a fast-paced retail environment that rewards initiative, teamwork and a genuine passion for fashion and customer experience across our brands.

Qualifications

• Leadership and people management skills
• Customer-centric mindset
• Strong communication and coaching ability

Responsibilities

• Lead and embed culture that builds a team of engaged product and Brand ambassadors within your store
• Enable and develop your team who are customer first, people focused and results driven
• Embed customer excellence whilst growing your store results through clear direction and operational excellence
• Bring your commercial eye to the store, spot trade opportunities, and find solutions to improve the customer experience and store results
• Manage store schedules and wages effectively to achieve productivity and wage targets
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world

Job description

Cotton On Group is seeking a dynamic store leader in Melbourne to drive a culture of service excellence and commercial performance.

You will lead a team of brand ambassadors, coach for customer first interactions, and manage in-store operations to deliver strong results while championing the foundation and inclusive culture the group stands for.

Join a fast-paced retail environment that rewards initiative, teamwork and a genuine passion for fashion and customer experience across our brands.