Store Leader: Elevate Customer Experience & Growth

Cotton On Group; Northern Beaches Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

50% off Cotton On Group Brands

Career growth across 7 brands

Wellness support 24/7

Discounts for you and family

Make a positive impact

Job summary

Cotton On Group is seeking a Store Leader to guide a dynamic team, champion a customer-first approach, and drive flagship store experiences. You will partner with Field VM and Merch teams to align brand moments with store goals and wage productivity targets. This role emphasizes people development, wellness, and community impact.

You’ll foster engagement, coach for excellence, and advocate for the group’s charitable Foundation while delivering inspiring customer journeys across our brands.

Qualifications

• Experience leading a store team and delivering brand moments.
• Strong coaching and people-development skills.
• Customer-first mindset with results-driven approach.

Responsibilities

• Lead and embed a culture that builds a team of engaged product and Brand ambassadors within your store
• Enable and empower your Store Management team who are customer first, people focused and results driven
• Coach your team to deliver multiple Brand moments and an elevated flagship experience for our customer to shop seamlessly throughout your store
• Identify your teams development needs and motivators to drive wellness, engagement and performance to build our bench for future succession
• Work with your Field VM and Merch partners to provide customer and store insights to drive results and to create great experiences for our customer
• Manage store schedules and wages effectively to achieve productivity and wage targets
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world

Skills

Leadership

Coaching

People management

Customer focus

Team empowerment

Job description

Cotton On Group is seeking a Store Leader to guide a dynamic team, champion a customer-first approach, and drive flagship store experiences. You will partner with Field VM and Merch teams to align brand moments with store goals and wage productivity targets. This role emphasizes people development, wellness, and community impact.

You’ll foster engagement, coach for excellence, and advocate for the group’s charitable Foundation while delivering inspiring customer journeys across our brands.