Station Manager - OOL Airport

Swissport; Gold Coast City; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

On-site employee parking

Uniforms available

Opportunities for career advancement

Accrual of annual and personal leave

Comprehensive training and ongoing 1:1

Ongoing support provided

Job summary

Swissport Australia is seeking an experienced Airport Station Manager at OOL to lead a diverse team of Supervisors, Trainers and administrative staff, optimise performance and uphold safety, efficiency and reliability for our airline clients and their customers.

You will drive continuous improvement, develop teams, manage key client relationships, and ensure outcomes meet safety, on-time performance and cost objectives through proactive scorecard analysis and data-driven decisions.

Qualifications

• Proven leadership of large teams within aviation ground handling.
• Strong safety culture advocacy and incident reporting experience.
• Commercial acumen with budget responsibility.

Responsibilities

• Lead a diverse team of supervisors, trainers and admins.
• Drive safety culture, Just Culture and performance improvements.
• Manage client relationships and contractual performance.
• Analyse airport scorecards and drive data-based decisions.
• Collaborate with stakeholders to meet costs and revenue targets.

Skills

People leadership

Safety culture

Budget management

Strategic thinking

Stakeholder management

Communication

Mentoring

Industry knowledge

Education

Bachelor's degree in Aviation Management

Certificate in People Management

Tools

ERP systems

Data analysis tools

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As the Airport Station Manager of OOL Airport, your primary role is to provide comprehensive leadership to a diverse team comprising Supervisors, Trainers, and administrative support staff. Your focus will be on optimising performance and fostering a culture of safety, efficiency, and reliability that consistently surpasses the service expectations of Swissport’s clients (airlines) and their customers.

This pivotal position entails spearheading continuous development initiatives to enhance both business and operational performance, while cultivating resilient teams with a proactive 'Can Do, Will Do' mindset, ensuring our workforce feels valued, acknowledged, and fully engaged.

Your activites

• Create a positive, generative safety culture across the ground handling organisation that includes strong safety reporting and Just Culture.
• Drive collaboration across the operation to identify needs and develop scalable solutions.
• Prioritise objectives and implement strategies to achieve company initiatives as part of the leadership team.
• Deploy data and research to drive cross-business corporate prioritisation.
• Collaborate with stakeholders to achieve mutual goals.
• Form and lead internal leaders, providing training and mentorship as needed.
• Directly and indirectly manage staff with the goal of enhancing professional development and personal growth.
• Manage relationships with key clients.
• Ensure airports meet performance requirements and maintain operational integrity.
• Proactively monitor, manage and report on Airport performance, analysing Airport scorecards.
• Identify improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination.
• Lead the team to ensure success against defined key performance criteria including but not limited to on time performance, baggage, safety and audit performance and labour budgets.

Your profile

• Demonstrated achievement in managing, motivating and leading a large team including direct leadership experience in an aviation ground handling environment with a workforce of 50 + people.
• Leadership experience in a fast-paced, safety and compliance focused service operation, managing the needs of multiple clients with divergent requirements.
• Demonstrated experience working as a part of a business unit leadership team and contributing to the delivery of business strategy, change management and executing performance improvement activities.
• Proven commercial experience, relationship-building, and negotiating skills with strong business acumen and strategic management capability.
• In depth industry knowledge, trends and developments and how they can be strategically employed to drive success of the business.
• Full budget responsibility including delivering to cost and revenue expectations.
• Practical knowledge of industrial relations processes including the full range of people management activities.
• High level numerical and verbal reasoning, problem solving, communication, planning and interpersonal skills.
• High-level personal qualities in relation to adaptability, flexibility, commitment, ability to apply sound judgment and reasoning, and the ability to effectively prioritise tasks in a fast paced, dynamic setting.

What We Offer

• On-site employee parking available.
• Uniforms available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.