Statewide Onboarding & Owner Experience Lead

at; Tasmania; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading company in Tasmania is seeking a Statewide Onboarding & Owner Experience Lead to manage the onboarding process for new property owners. This role involves ensuring readiness of homes for guests and promoting strong relationships with owners, requiring excellent communication skills and independence in execution.

Benefits

Direct impact on statewide growth

Supportive team environment

Growth opportunities within the company

Autonomy in managing own schedule

Qualifications

• Proven experience in client relationship management or business development.
• Exceptional interpersonal and communication skills.
• Ability to manage time effectively and work autonomously.

Responsibilities

• Meet potential property owners and assess onboarding suitability.
• Manage logistics including property setup and quality control.
• Build relationships and guide owners through the onboarding journey.

Skills

Client relationship management

Communication

Organizational skills

Business development

Job description

Statewide Onboarding & Owner Experience Lead

Add expected salary to your profile for insights

Are you a natural relationship builder with a passion for growth?

Moxxi is seeking a motivated and highly organised Statewide Onboarding & Owner Experience Lead to join our dynamic team. This is a crucial role responsible for creating an exceptional first impression for our new property owners and driving the continued expansion of our portfolio across the state.

At Moxxi, we manage beautiful short-term rental homes—and we do it with heart, systems, and style. This is a key role focused on welcoming new property owners, coordinating onboarding logistics, and ensuring every home we launch is guest-ready and stunning.

Key responsibilities:

Meet with potential property owners and assess onboarding suitability.

Build strong relationships and guide owners through the onboarding journey.

Manage logistics including property setup, styling purchases, and quality control.

Lead a virtual onboarding assistant and oversee process delivery.

Conduct final walkthroughs and ensure readiness for listing.

Proactively identify and generate new property leads through networking, referrals, and local outreach

Represent Moxxi at expos, owner events, and community sessions to strengthen brand presence and owner trust.

Statewide travel, with support from Moxxi’s head office in Launceston.

What we are looking for:

Proven experience in client relationship management, account management, or business development. Experience in real estate or tourism is highly regarded but not essential.

Exceptional interpersonal and communication skills; you can build rapport with anyone.

A self-starter who thrives on autonomy. You are highly organised, comfortable with tech, self-motivated, and can manage your time effectively without direct supervision.

A growth mindset with a natural ability to spot and develop new opportunities.

Excited by beautiful spaces, great service, and creating operational efficiencies

Someone who embodies our value of "How Can I Make Your Day?", always looking for ways to support our clients and team.

Why you'll love working at Moxxi:

True Autonomy: We "Create Freedom" for our team. We trust you to manage your schedule and achieve your goals.

Direct Impact: You will play a pivotal role in the success and statewide growth of a modern, ambitious Tasmanian company.

A Supportive Team: We are a collaborative, forward-thinking team that celebrates success together.

Growth Opportunities: As we grow, so do the opportunities for our team members.

How to apply:

If you are ready to take ownership of a challenging and rewarding role, please submit your resume and a cover letter detailing why you are the perfect fit for Moxxi.

Ready to stand out? To help us better understand your unique skills and experience, please take a few moments to answer the following questions.

Describe your process for onboarding a new client to a service. How do you ensure they feel supported and confident from day one?

This role requires identifying new opportunities statewide. What practical steps would you take in your first 90 days to build a pipeline of new leads in a new territory?

Tell us about a time you had to manage a complex project with minimal supervision. How did you structure your work and handle any challenges that arose?

One of our core values at Moxxi is 'How Can I Make Your Day?'. How does this resonate with your personal approach to work and client relationships?

Apply today and help us deliver outstanding experiences for our property owners and guests.
Let’s redefine what short-term rental management can be—together.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Experience Lead? Are you willing to undergo a pre-employment medical check? Do you have a current Australian driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Featured jobs

Account Manager | Hunters Products Tasmania | Growing Tasmanian company

Moore HR

Launceston, Launceston & North East TAS

11d ago

Property Manager

The Agency

Launceston, Launceston & North East TAS

24d ago

TasRail

Launceston, Launceston & North East TAS

7d ago

Researching careers? Find all the information and tips you need on career advice.