State Operations Manager

Securitas; South Australia; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Career Growth & Development

Autonomy & Impact

Business Growth Opportunities

Global Company, Local Team

Employee Rewards & Discounts

Purpose-Driven Work

Job summary

Securitas is seeking a State Manager WA/SA to lead and grow operations across Western Australia and South Australia, overseeing service delivery, profitability and client relationships. This field-based role requires regular travel to client sites, maintaining a strong leadership presence and ensuring compliance with industry standards.

The successful candidate will have proven senior operational leadership experience within security services or related fields, strong commercial acumen and a

Qualifications

• Proven experience in a senior operational leadership role, preferably within security services, facilities management or a related service industry.
• Demonstrated success in driving growth, profitability and client satisfaction.
• Strong governance, risk management and compliance understanding.
• Excellent communication, negotiation and stakeholder engagement skills.
• Ability to lead geographically dispersed teams and operate in a highly mobile, field-based leadership role.

Responsibilities

• Lead, coach and develop operational leaders and frontline teams across WA and SA.
• Oversee delivery of security services across client sites, ensuring contractual obligations and service standards.
• Identify and secure new business opportunities and develop regional growth plans.
• Maintain strong client relationships and conduct regular service reviews to drive value.
• Manage regional budgets, profitability and forecasting with senior leadership insights.

Skills

Leadership

Business development

Client relationship management

Budgeting & financials

Strategic thinking

Job description

Would you like to help us make our world a safer place?

At Securitas, our people play a vital role in keeping people, businesses and communities safe. As our State Manager WA/SA, you will lead and grow our operations across Western Australia and South Australia, ensuring exceptional service delivery while identifying and securing new business opportunities.

This is a unique leadership opportunity that combines operational excellence with strategic business development. The role is primarily field based, requiring regular travel to client locations across WA and SA to oversee service delivery, build client relationships, support operational teams and identify growth opportunities.

If you're a commercially minded leader with a passion for operational performance, customer service and business growth, we encourage you to apply and become part of our professional and diverse team.

About the Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, the Middle East, Asia, the Pacific and Africa. With more than 2,000 branch offices and over 370,000 employees worldwide, we make a difference every day, all year round.

Our values are the foundation of our operations, and our corporate culture is built on these values that help shape a long-term, financially successful enterprise by creating value for customers, employees and shareholders. They are summarised in three words: Integrity, Vigilance and Helpfulness.

About the Role

The State Manager WA/SA is responsible for the leadership, operational performance, financial outcomes and business growth of the Western Australia and South Australia regions.

Reporting to the General Manager Business Enablement & Performance, this role is accountable for delivering operational excellence, maintaining strong client relationships, driving profitability and identifying new business opportunities that support the company's strategic growth objectives.

This is a primarily field-based role, with most of the time spent at client locations. The successful candidate will maintain a visible leadership presence across sites, working directly with clients and operational teams to ensure exceptional service delivery, compliance and business growth outcomes.

Key Accountabilities

Leadership & People Management

Lead, coach and develop operational leaders and frontline teams across WA and SA.

Foster a high-performance culture focused on safety, accountability, customer service and continuous improvement.

Drive employee engagement, retention, workforce planning and capability development initiatives.

Support talent succession planning and leadership development across the region.

Operational Performance & Service Delivery

Oversee the delivery of security services across all client sites, ensuring contractual obligations and service standards are consistently achieved.

Conduct regular site visits to review operational performance, compliance standards and customer satisfaction.

Ensure compliance with security industry legislation, licensing requirements, WHS obligations and company standards.

Drive continuous improvement initiatives that enhance operational efficiency and service quality.

Business Development & Growth

Identify, pursue and secure new business opportunities across WA and SA.

Develop and execute regional growth plans aligned with national business objectives.

Build and maintain strong relationships with prospective clients, industry partners and key stakeholders.

Prepare proposals, support tender submissions and participate in commercial negotiations.

Collaborate with national sales and operational teams to convert opportunities into long-term partnerships.

Client Relationship Management

Develop trusted relationships with key clients and stakeholders through regular onsite engagement.

Conduct service reviews and identify opportunities to enhance service delivery and client value.

Resolve escalated client concerns and maintain high levels of customer satisfaction.

Support retention, contract growth and long-term client partnerships.

Manage regional budgets, profitability and operational costs.

Monitor business performance against revenue, margin and growth targets.

Provide accurate forecasting, reporting and business insights to senior leadership.

Identify efficiencies and commercial opportunities that improve business outcomes.

Field Leadership & Client Presence

Maintain a strong and visible presence across client locations throughout WA and SA.

Conduct operational reviews and identify service improvement opportunities.

Build meaningful relationships with operational teams and client decision-makers.

Act as a professional ambassador for Securitas within the market.

Qualifications & Experience

Proven experience in a senior operational leadership role, preferably within security services, facilities management or a related service industry.

Demonstrated success in business development, account growth and client relationship management.

Strong commercial acumen with experience managing budgets, profitability and financial performance.

Experience leading geographically dispersed teams and driving operational excellence.

Strong understanding of compliance, risk management and service delivery frameworks.

Excellent communication, negotiation and stakeholder engagement skills.

Demonstrated ability to work autonomously in a highly mobile, field-based leadership role.

Current security industry qualifications and licences relevant to WA and SA (or the ability to obtain them).

Current driver's licence and willingness to travel regularly throughout WA and SA.

Why Join Securitas?

Employee Value Proposition

At Securitas, we believe our people are our greatest strength. When you join our team, you become part of a global organisation that values your contribution, supports your growth and provides meaningful career opportunities.

What We Offer

• Career Growth & Development – Build a long-term career with a global leader in security services.
• Autonomy & Impact – Lead and shape the success of the WA/SA region.
• Business Growth Opportunities – Drive strategic growth and business expansion initiatives.
• Global Company, Local Team – Enjoy the support of a world-leading organisation while working within a collaborative local team.
• Employee Rewards & Discounts – Access the Securitas Rewards Program with discounts across 400+ major retailers.
• Purpose-Driven Work – Help create safer workplaces, communities and customer experiences.

Diversity and Inclusion

At Securitas, we embrace diversity and are committed to providing equal employment opportunities for all. We actively encourage applications from candidates of all backgrounds.

Ready to Make a Difference?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have experience working in the security industry?
• Given that our organization operates 24/7, are you willing to work and support the team outside normal business hours?
• How many years of Management Experience do you have?
• What is your notice period with your current employer?
• Which state do you hold your security licence in?
• What is your current salary expectations (including super)?
• Have you previously been employed at Securitas Australia?