Stakeholder Experience & CRM Administrator

UGL Regional Linx; Orange City Council; On-site; AUD 60,000 - 70,000; Full time

Job summary

UGL Regional Linx is seeking a Customer Service Administrator to respond to customer enquiries, triage requests and manage CRM records. You will work within the Stakeholder Engagement and Communications Team in regional NSW, addressing issues and supporting community liaison.

Strong communication, call centre experience, and basic data skills with Excel/Power BI are valued. This is a full-time on-site role based in NSW, Australia.

Qualifications

• Experience in a call centre or enquiries and complaints handling environment
• Experience in customer service
• Experience and/or training in data analytic tools like Excel or Power BI would be advantageous.
• Outstanding communication skills to establish effective working relationships
• Self-motivated with resilience and service orientation
• Ability to set deadlines and work in a fast-paced environment
• Ability to prioritise competing workloads

Responsibilities

• Act as the main liaison for external stakeholders including residents, local businesses, councils, community groups and industry.
• Manage the enquiry phone line and the enquiry email within timeframes and direct to the correct unit.
• Process telephone and email complaints and inquiries from the public and provide information for action.
• Manage the CRM system, maintain contact records, and escalate issues as needed.
• Support stakeholder engagement activities and notify residents of project works and changes.
• Provide content for external channels in line with media policy.
• Maintain stakeholder lists and assist in communications across initiatives.

Skills

Customer service

Communication

Time management

Self-motivation

Tools

Excel

Power BI

Job description

UGL Regional Linx is seeking a Customer Service Administrator to respond to customer enquiries, triage requests and manage CRM records. You will work within the Stakeholder Engagement and Communications Team in regional NSW, addressing issues and supporting community liaison.

Strong communication, call centre experience, and basic data skills with Excel/Power BI are valued. This is a full-time on-site role based in NSW, Australia.