Stakeholder and Communications Coordinator

McConnell Dowell; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

McConnell Dowell is delivering the Yan Yean Road Upgrade Project in Melbourne's north-east. As a Stakeholder and Communications Coordinator, you will coordinate stakeholder enquiries, community engagement activities and project reporting, ensuring communities stay informed and stakeholders connected throughout delivery.

You will work alongside experienced Communications and Stakeholder Engagement professionals, benefiting from mentoring, exposure to complex project environments and a defined

Qualifications

• Experience in communications, stakeholder engagement, customer service or project administration.
• Strong organisational, administration and time management skills.
• Excellent written and verbal communication abilities.
• Proficient with databases, reporting systems and Microsoft Office applications.
• Experience in infrastructure or project environments is preferred.

Responsibilities

• Manage stakeholder enquiries, complaints and commitments through Consultation Manager (CRM).
• Coordinate stakeholder issues and drive timely resolution across project teams.
• Support community engagement activities, stakeholder meetings and project events.
• Prepare and distribute project communications, notifications and stakeholder updates.
• Maintain stakeholder databases, reporting, project records and engagement trackers.
• Build positive relationships with residents, businesses, landowners and community stakeholders while supporting engagement strategies and plans.

Skills

Communications

Stakeholder engagement

Customer service

Project administration

Tools

CRM (Consultation Manager)

Job description

Stakeholder and Communications Coordinator

Join the team delivering the Yan Yean Road Upgrade Project in Melbourne's north-east and play a key role connecting communities, stakeholders and project teams throughout the delivery of this significant infrastructure investment.

With approximately three years of project longevity ahead, this is an excellent opportunity for someone looking to establish or grow a career in communications, stakeholder engagement or community relations within the infrastructure and construction industry.

Working alongside highly experienced Communications and Stakeholder Engagement professionals, you'll receive ongoing mentoring, exposure to complex project environments and a genuine pathway into a Communications and Stakeholder Engagement Advisor position.

• Be part of a major infrastructure project shaping Melbourne's north-east
• Enjoy the security of a project expected to run for approximately three years
• Work alongside highly respected industry leaders and experienced engagement professionals
• Receive mentoring, training and genuine career development opportunities
• Structured pathway into a Communications and Stakeholder Engagement Advisor role
• Collaborative and supportive team environment
• Opportunity to make a visible impact on project and community outcomes

Join the team delivering the Yan Yean Road Upgrade Project in Melbourne's north-east and play a key role connecting communities, stakeholders and project teams throughout the delivery of this significant infrastructure investment.

With approximately three years of project longevity ahead, this is an excellent opportunity for someone looking to establish or grow a career in communications, stakeholder engagement or community relations within the infrastructure and construction industry.

Working alongside highly experienced Communications and Stakeholder Engagement professionals, you'll receive ongoing mentoring, exposure to complex project environments and a genuine pathway into a Communications and Stakeholder Engagement Advisor position.

Why join us?

• Be part of a major infrastructure project shaping Melbourne's north-east
• Enjoy the security of a project expected to run for approximately three years
• Work alongside highly respected industry leaders and experienced engagement professionals
• Receive mentoring, training and genuine career development opportunities
• Structured pathway into a Communications and Stakeholder Engagement Advisor role
• Collaborative and supportive team environment
• Opportunity to make a visible impact on project and community outcomes

About the role

Reporting to the Communications and Stakeholder Engagement Manager, you'll coordinate stakeholder enquiries, community engagement activities, communications administration and project reporting while acting as the primary administrator of the project's stakeholder management system.

You’ll work closely with project delivery teams, supporting communication and engagement activities that help keep communities informed and stakeholders connected throughout project delivery.

Key responsibilities

• Manage stakeholder enquiries, complaints and commitments through Consultation Manager (CRM)
• Coordinate stakeholder issues and drive timely resolution across project teams
• Support community engagement activities, stakeholder meetings and project events
• Prepare and distribute project communications, notifications and stakeholder updates
• Maintain stakeholder databases, reporting, project records and engagement trackers
• Build positive relationships with residents, businesses, landowners and community stakeholders while supporting engagement strategies and plans

About you

You may already have experience in communications, stakeholder engagement, customer service, community relations or project administration, or be looking to take the next step in your career.

We're looking for someone who brings:

• Strong organisational, administration and time management skills
• Excellent written and verbal communication abilities
• Professional, customer-focused approach with strong stakeholder skills
• High attention to detail and ability to manage competing priorities
• Proficient with databases, reporting systems and Microsoft Office applications
• Experience or interest in communications, stakeholder engagement, community relations or project environments (infrastructure experience highly regarded)

So, join us, be you, and help us create better together. We are an equal opportunity employer. People of all ages, abilities, sexual orientation, gender identities & cultures including Aboriginal, and Torres Strait Islanders are strongly encouraged to apply.
Please note all successful applicants must hold valid work rights for Australia and pass a satisfactory pre-employment medical which includes drug and alcohol checks.
This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.