Staff Software Engineer, AI-Powered Contact Centre
The All Nations Group Ltd
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Descripción de la vacante
The All Nations Group Ltd is seeking a Staff Software Engineer to drive the transformation of CommSec's customer engagement platform from Sydney. You will lead technical direction across digital, assisted and AI-enabled channels, with a focus on Dynamics 365 Customer Service and Omnichannel.
Join a hands-on leadership role designing scalable cloud-native solutions, modern APIs and intelligent workflows to support millions of customer interactions while mentoring engineers and shaping the future
Formación
- Deep full-stack engineering expertise across front-end and back-end.
- Hands-on technical leadership delivering enterprise-scale solutions.
- Experience with distributed systems, microservices and event-driven architectures.
- Proficient in .NET/C#, React, TS, and AWS.
- Knowledge of Microsoft Dynamics 365 Customer Service and Omnichannel.
- Experience with Generative AI and automation in customer engagements.
Responsabilidades
- Lead the transformation of CommSec's customer engagement platform.
- Define technical vision across digital, assisted and AI-enabled channels.
- Design scalable cloud-native solutions and modern APIs.
- Mentor engineers and drive engineering excellence.
- Collaborate across multiple teams to ensure reliability and security.
Conocimientos
Herramientas
Descripción del empleo
The All Nations Group Ltd is seeking a Staff Software Engineer to drive the transformation of CommSec's customer engagement platform from Sydney. You will lead technical direction across digital, assisted and AI-enabled channels, with a focus on Dynamics 365 Customer Service and Omnichannel.
Join a hands-on leadership role designing scalable cloud-native solutions, modern APIs and intelligent workflows to support millions of customer interactions while mentoring engineers and shaping the future
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