Assistant Accountant – Aged Care & Disability (Growth Path)

The All Nations Group Ltd; Sydney; On-site; AUD 170,000 - 250,000; Full time

Job summary

The All Nations Group Ltd is seeking a Staff Software Engineer to drive the transformation of CommSec's customer engagement platform from Sydney. You will lead technical direction across digital, assisted and AI-enabled channels, with a focus on Dynamics 365 Customer Service and Omnichannel.

Join a hands-on leadership role designing scalable cloud-native solutions, modern APIs and intelligent workflows to support millions of customer interactions while mentoring engineers and shaping the future

Qualifications

• Deep full-stack engineering expertise across front-end and back-end.
• Hands-on technical leadership delivering enterprise-scale solutions.
• Experience with distributed systems, microservices and event-driven architectures.
• Proficient in .NET/C#, React, TS, and AWS.
• Knowledge of Microsoft Dynamics 365 Customer Service and Omnichannel.
• Experience with Generative AI and automation in customer engagements.

Responsibilities

• Lead the transformation of CommSec's customer engagement platform.
• Define technical vision across digital, assisted and AI-enabled channels.
• Design scalable cloud-native solutions and modern APIs.
• Mentor engineers and drive engineering excellence.
• Collaborate across multiple teams to ensure reliability and security.

Skills

.NET/C#

React

TypeScript

AWS

Dynamics 365 Customer Service

Omnichannel

Tools

Dynamics 365 Platform

Job description

Staff Software Engineer - Contact Centre

We're modernising CommSec contact centres with AI and cloud tech.

You have full-stack expertise across .NET, AWS and customer platforms.

Together we shape AI-powered customer experiences at scale.

Do work that matters:

Join the Digital & Customer Crew and lead the transformation of CommSec's customer engagement platform through a major Contact Centre Modernisation program. As a Staff Software Engineer, you'll drive the technical vision for customer interactions across digital, assisted and AI-enabled channels, with a strong focus on Microsoft Dynamics 365 Customer Service and Omnichannel.

Working on a critical messaging and customer communications platform, you'll design scalable cloud-native solutions, modern APIs and intelligent workflows that support millions of customer interactions while influencing architecture and engineering direction across multiple teams.

This is a hands‑on technical leadership role where you'll combine modern software engineering, automation and Generative AI to deliver better customer and colleague experiences. Using technologies such as .NET, React, TypeScript, AWS and Dynamics 365 Contact Centre, you'll solve complex challenges at enterprise scale while championing engineering excellence, reliability and security. You'll mentor engineers, shape strategic technology outcomes and help define the future of AI-powered customer engagement at CommBank.

We’re interested in hearing from people who:

• Demonstrate deep full-stack engineering expertise and a track record of delivering complex, enterprise-scale solutions across modern front-end, back-end and cloud-native technologies.
• Thrive in hands‑on technical leadership roles, setting engineering direction, influencing architecture decisions and leading through technical excellence rather than authority.
• Have experience designing, building and operating scalable distributed systems, microservices and event-driven architectures that support high-volume customer interactions.
• Bring strong expertise in .NET/C#, React, TypeScript, AWS and modern API development.
• Have experience designing, implementing and configuring contact centre solutions using Microsoft Dynamics 365 Customer Service, Omnichannel and Contact Centre.
• Have successfully delivered end-to-end software solutions, embracing a "you build it, you own it" mindset across architecture, development, deployment, reliability and operational excellence.
• Are excited by the opportunity to apply Generative AI, intelligent automation, conversational experiences, agentic workflows and AI-powered customer engagement capabilities to transform customer and colleague experiences at scale.
• Champion modern engineering practices including DevSecOps, CI/CD, automated testing, platform observability and continuous improvement to drive quality, security and reliability.
• Enjoy mentoring engineers, building high-performing teams and engineering practices, and influencing strategic technology outcomes that deliver meaningful customer and business impact.

We don't expect you to know everything, but experience in several of the following will set you up for success:

• Full Stack Engineering: modern front-end and back-end software engineering capability.
• Contact Centre CRM Platform: Microsoft Dynamics 365 Customer Service, Dynamics 365 Omnichannel or other customer engagement and contact centre platforms.
• Demonstrated experience with customer engagement and contact centre technologies is essential. Experience with Microsoft Dynamics 365 (D365) is highly regarded, although expertise across other relevant technology platforms will also be highly valued.
• Front End: React, TypeScript.
• Back End: .NET, C#.
• Artificial Intelligence: AI-enabled customer experiences, AI-enabled colleague experiences.
• Generative AI: Generative AI concepts, prompt engineering, retrieval-augmented generation (RAG), agentic workflows.
• Technical Leadership: influencing technical decisions, leading through expertise.
• DevSecOps: modern DevSecOps practices, CI/CD.
• Observability: monitoring, observability practices.
• Engineering Practices: engineering excellence, continuous improvement, customer outcomes focus.