Staff Engineer & Chapter Lead — AI-Driven Customer Platform

Commonwealth Bank Of Australia; Australia; On-site; AUD 180,000 - 240,000; Full time

Job summary

Commonwealth Bank Of Australia’s CommSec is modernising its customer experience with full-stack engineering and AI. As Staff Engineer Chapter Lead, you’ll blend hands-on coding with people leadership, owning complex solutions from architecture to deployment across .NET, React, TypeScript and AWS.

You’ll drive technical strategy, API design and AI-enabled capabilities powering millions of customer interactions.

Qualifications

• Experience leading senior engineers while remaining hands-on.
• Proven ability to design scalable architectures across cloud-native environments.
• Strong match of business outcomes with technology strategy.

Responsibilities

• Lead and develop a small team of senior engineers while staying hands-on.
• Shape engineering strategy and set standards across the crew.
• Deliver end-to-end technical solutions from architecture to production.
• Drive CI/CD, observability and reliability for large-scale platforms.
• Collaborate with product, engineering and business stakeholders to realise outcomes.

Skills

Deep .NET, C#, React, Next.js & TS

Full-stack engineering

People leadership

AWS expertise

Architecting scalable APIs

Tools

AWS

Dynamics 365 Customer Service

Omnichannel platforms

Job description

Commonwealth Bank Of Australia’s CommSec is modernising its customer experience with full-stack engineering and AI. As Staff Engineer Chapter Lead, you’ll blend hands-on coding with people leadership, owning complex solutions from architecture to deployment across .NET, React, TypeScript and AWS.

You’ll drive technical strategy, API design and AI-enabled capabilities powering millions of customer interactions.